8x8 vs OpenPhone
Compare 8x8 and OpenPhone on features, pricing, and buyer fit using the same researched criteria.
8x8
Global UCaaS + contact-centre platform (8x8 Work / X Series) — Work X2 research floor ~$24/user/month annual; CC tiers custom/higher.
Best for
- • Mid-market and enterprise teams needing global UCaaS with a contact-centre path
- • Organisations shortlisting RingCentral-class peers for multi-country voice + meetings + chat
- • Buyers who want analytics/quality management inside the communications platform
Starting from $24.00/user/mo
No free plan
VS
Our verdict
There is no universal winner between 8x8 and OpenPhone. Choose 8x8 when Mid-market and enterprise teams needing global UCaaS with a contact-centre path. Choose OpenPhone when SMB teams that want a modern shared business number with SMS and AI answering. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
8x8 is better for
- ✓ Power dialer
- ✓ WhatsApp Business
- ✓ CRM / CTI integrations
- ✓ Routing & IVR
Tie
- • Number / country coverage
- • AI features
Choose 8x8 if: Mid-market and enterprise teams needing global UCaaS with a contact-centre path
Choose OpenPhone if: SMB teams that want a modern shared business number with SMS and AI answering
OpenPhone
Modern SMB shared business phone (also branded Quo) with shared numbers, SMS and Sona AI — Starter from $15/user/month annual.
Best for
- • SMB teams that want a modern shared business number with SMS and AI answering
- • Founders and small sales/support teams who need transparent per-seat pricing without a 3-licence floor
- • Teams standardising on HubSpot/Salesforce once they move to Business
Starting from $15.00/user/mo
No free plan
8x8 vs OpenPhone pricing
8x8 researched starting price from $24/mo. OpenPhone researched starting price from $15/mo. Affiliate economics excluded.
8x8
From $24.00/user/mo
OpenPhone
From $15.00/user/mo
8x8
Starting from $24.00/user/mo
Free trial available
- Express$15.00/user/mo
- From ~$15/user/month annual (medium confidence) — lighter VoIP entry before full Work X2 packaging.
- Work X2Popular$24.00/user/mo
- From ~$24/user/month annual (medium confidence). Core 8x8 Work UCaaS — cloud phone, video, team chat, multi-country calling envelope.
- Work X4$44.00/user/mo
- From ~$44/user/month annual (medium confidence). Advanced analytics, quality management and speech analytics versus X2.
- Contact Center (X6–X8)Custom
- Separate contact-centre ladder commonly cited ~$85–$140/user/month — quote-based; not used as the Work X2 scored floor.
OpenPhone
Starting from $15.00/user/mo
Free trial available
- Starter$15.00/user/mo
- $15/user/month billed annually ($19 monthly). Shared business number, unlimited US/CA calling & SMS (fair use), voicemail transcripts, Sona AI baseline.
- BusinessPopular$23.00/user/mo
- $23/user/month annual ($33 monthly). Adds phone menus, automatic recording, AI summaries/transcripts on all calls, and deeper HubSpot/Salesforce CRM.
- Scale$35.00/user/mo
- $35/user/month annual ($47 monthly). AI call tags, dedicated onboarding and phone support for larger SMB rollouts.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
8x8
$360.00/mo
OpenPhone
$225.00/mo
+$135.00/mo — 8x8 costs more
Verified monthly unit prices · Aug 17, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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