8x8 vs Freshcaller
Compare 8x8 and Freshcaller on features, pricing, and buyer fit using the same researched criteria.
8x8
Global UCaaS + contact-centre platform (8x8 Work / X Series) — Work X2 research floor ~$24/user/month annual; CC tiers custom/higher.
Best for
- • Mid-market and enterprise teams needing global UCaaS with a contact-centre path
- • Organisations shortlisting RingCentral-class peers for multi-country voice + meetings + chat
- • Buyers who want analytics/quality management inside the communications platform
Starting from $24.00/user/mo
No free plan
VS
Our verdict
There is no universal winner between 8x8 and Freshcaller. Choose 8x8 when Mid-market and enterprise teams needing global UCaaS with a contact-centre path. Choose Freshcaller when Support teams already standardising on Freshworks (Freshdesk / Freshsales). Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
8x8 is better for
- ✓ Power dialer
- ✓ WhatsApp Business
- ✓ CRM / CTI integrations
- ✓ Routing & IVR
Tie
- • Number / country coverage
Choose 8x8 if: Mid-market and enterprise teams needing global UCaaS with a contact-centre path
Choose Freshcaller if: Support teams already standardising on Freshworks (Freshdesk / Freshsales)
Freshcaller
Freshworks cloud PBX for inbound voice support: a $0 agent plan plus pay-per-minute, Growth from $15/agent/month annual with 2,000 included incoming minutes, and routing automation higher up.
Best for
- • Support teams already standardising on Freshworks (Freshdesk / Freshsales)
- • Teams that want to start voice support free and pay only for minutes
- • Inbound-heavy operations that need wait queues, transfers and SLA monitoring
Starting from $15.00/user/mo
Free plan available
8x8 vs Freshcaller pricing
8x8 researched starting price from $24/mo. Freshcaller researched starting price from $15/mo; a free plan is researched. Affiliate economics excluded.
8x8
From $24.00/user/mo
Freshcaller
From $15.00/user/mo
8x8
Starting from $24.00/user/mo
Free trial available
- Express$15.00/user/mo
- From ~$15/user/month annual (medium confidence) — lighter VoIP entry before full Work X2 packaging.
- Work X2Popular$24.00/user/mo
- From ~$24/user/month annual (medium confidence). Core 8x8 Work UCaaS — cloud phone, video, team chat, multi-country calling envelope.
- Work X4$44.00/user/mo
- From ~$44/user/month annual (medium confidence). Advanced analytics, quality management and speech analytics versus X2.
- Contact Center (X6–X8)Custom
- Separate contact-centre ladder commonly cited ~$85–$140/user/month — quote-based; not used as the Work X2 scored floor.
Freshcaller
Starting from $15.00/user/mo
Free trial available
- Free$0.00/user/mo
- $0/agent/month plus pay-per-minute call charges. Inbound caller ID, desktop notifications, call notes, custom greetings, call metrics and conversion properties.
- agent price monthly: 0
- pay per minute: true
- GrowthPopular$15.00/user/mo
- $15/agent/month billed annually plus per-minute charges. 2,000 included incoming minutes/month, number porting, wait queues, voicemail, warm/cold transfer, call recording; $2 day passes.
- included incoming minutes monthly: 2000
- day pass price: 2
- Pro$39.00/user/mo
- $39/agent/month billed annually. 3,000 included incoming minutes/month, holiday routing, call-centre agent statuses, routing automation, call conferencing, smart escalations; $7 day passes.
- included incoming minutes monthly: 3000
- day pass price: 7
- Enterprise$69.00/user/mo
- $69/agent/month billed annually. 5,000 included incoming minutes/month, speech-enabled IVR, abandoned-call metrics, service-level monitoring; $12 day passes.
- included incoming minutes monthly: 5000
- day pass price: 12
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
8x8
$360.00/mo
Freshcaller
$225.00/mo
+$135.00/mo — 8x8 costs more
Verified monthly unit prices · Aug 17, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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