8x8 vs Freshcaller
Compare 8x8 and Freshcaller on features, pricing, and buyer fit using the same researched criteria.
8x8
Global UCaaS + contact-centre platform (8x8 Work / X Series) — Work X2 research floor ~$24/user/month annual; CC tiers custom/higher.
Best for
- • Mid-market and enterprise teams needing global UCaaS with a contact-centre path
- • Organisations shortlisting RingCentral-class peers for multi-country voice + meetings + chat
- • Buyers who want analytics/quality management inside the communications platform
Starting from $24.00/user/mo
No free plan
VS
Our verdict
There is no universal winner between 8x8 and Freshcaller. Choose 8x8 when Mid-market and enterprise teams needing global UCaaS with a contact-centre path. Choose Freshcaller when Support teams already standardising on Freshworks (Freshdesk / Freshsales). Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
8x8 is better for
- ✓ Power dialer
- ✓ WhatsApp Business
- ✓ CRM / CTI integrations
- ✓ Routing & IVR
Tie
- • Number / country coverage
Choose 8x8 if: Mid-market and enterprise teams needing global UCaaS with a contact-centre path
Choose Freshcaller if: Support teams already standardising on Freshworks (Freshdesk / Freshsales)
Freshcaller
Freshworks cloud PBX for inbound voice support: a $0 agent plan plus pay-per-minute, Growth from $15/agent/month annual with 2,000 included incoming minutes, and routing automation higher up.
Best for
- • Support teams already standardising on Freshworks (Freshdesk / Freshsales)
- • Teams that want to start voice support free and pay only for minutes
- • Inbound-heavy operations that need wait queues, transfers and SLA monitoring
Starting from $15.00/user/mo
Free plan available
Feature comparison
Grouped feature support from verified product research for 8x8 and Freshcaller.
Voice
| Feature | 8x8 | Freshcaller | Winner |
|---|---|---|---|
| Cloud phone / VoIP | Strong | Strong | Tie |
| Call routing & IVR | Strong | Strong | Tie |
| Call recording | Strong | Moderate | 8x8 |
| Power dialer | Moderate | Limited | 8x8 |
Messaging
| Feature | 8x8 | Freshcaller | Winner |
|---|---|---|---|
| SMS messaging | Strong | Not evidenced | — |
| WhatsApp Business | Moderate | Limited | 8x8 |
| Shared inbox | Moderate | Limited | 8x8 |
| Team messaging | Strong | Limited | 8x8 |
| Unified multichannel inbox | Moderate | Limited | 8x8 |
| Video meetings | Strong | Limited | 8x8 |
Platform
| Feature | 8x8 | Freshcaller | Winner |
|---|---|---|---|
| CRM / CTI integrations | Strong | Strong | Tie |
| Analytics & reporting | Strong | Strong | Tie |
| AI assistance | Strong | Not evidenced | — |
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