Dialpad vs Zoom
Compare Dialpad and Zoom on features, pricing, and buyer fit using the same researched criteria.
Dialpad
AI-first cloud phone (Dialpad Connect) with included transcription/summaries — Standard from $15/user/month annual; Sell and Support are separate product ladders.
Best for
- • Teams that want AI transcription and call summaries included in the cloud phone licence
- • SMB and mid-market buyers starting on Connect Standard at a clear $15 annual floor
- • Sales orgs willing to add Dialpad Sell when power dialer becomes the primary job
Starting from $15.00/user/mo
No free plan
VS
Our verdict
There is no universal winner between Dialpad and Zoom. Choose Dialpad when Teams that want AI transcription and call summaries included in the cloud phone licence. Choose Zoom when Organisations already standardised on Zoom meetings that want to add Zoom Phone. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
Dialpad is better for
- ✓ Power dialer
- ✓ WhatsApp Business
- ✓ Routing & IVR
- ✓ Analytics
Zoom is better for
- ✓ CRM / CTI integrations
Tie
- • Number / country coverage
Choose Dialpad if: Teams that want AI transcription and call summaries included in the cloud phone licence
Choose Zoom if: Organisations already standardised on Zoom meetings that want to add Zoom Phone
Zoom
Meetings-first Workplace suite plus Zoom Phone UCaaS — Phone US/CA Unlimited research floor ~$15–16/user/month; free meetings/chat exist but Phone is paid.
Best for
- • Organisations already standardised on Zoom meetings that want to add Zoom Phone
- • Hybrid teams that need video-first collaboration with optional cloud PBX
- • SMB through enterprise buyers who value freemium Workplace entry before paying for Phone
Starting from $15.00/user/mo
Free plan available
Pros & cons
A balanced look at where each product shines — and where it falls short.
Dialpad
Strengths in greenPros
- Stronger on power dialer
- Stronger on whatsapp business
- Stronger on routing & ivr
- Stronger on analytics
Cons
- Trails on crm / cti integrations
Best for
Teams that want AI transcription and call summaries included in the cloud phone licence
Zoom
Trade-offs in redPros
- Stronger on crm / cti integrations
Cons
- Trails on power dialer
- Trails on whatsapp business
- Trails on routing & ivr
Best for
Organisations already standardised on Zoom meetings that want to add Zoom Phone
Choose if…
Choose Dialpad if
- Teams that want AI transcription and call summaries included in the cloud phone licence
- SMB and mid-market buyers starting on Connect Standard at a clear $15 annual floor
- Sales orgs willing to add Dialpad Sell when power dialer becomes the primary job
Choose Zoom if
- Organisations already standardised on Zoom meetings that want to add Zoom Phone
- Hybrid teams that need video-first collaboration with optional cloud PBX
- SMB through enterprise buyers who value freemium Workplace entry before paying for Phone
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