Dialpad vs Ooma
Compare Dialpad and Ooma on features, pricing, and buyer fit using the same researched criteria.
Dialpad
AI-first cloud phone (Dialpad Connect) with included transcription/summaries — Standard from $15/user/month annual; Sell and Support are separate product ladders.
Best for
- • Teams that want AI transcription and call summaries included in the cloud phone licence
- • SMB and mid-market buyers starting on Connect Standard at a clear $15 annual floor
- • Sales orgs willing to add Dialpad Sell when power dialer becomes the primary job
Starting from $15.00/user/mo
No free plan
VS
Our verdict
There is no universal winner between Dialpad and Ooma. Choose Dialpad when Teams that want AI transcription and call summaries included in the cloud phone licence. Choose Ooma when Small businesses that want transparent monthly VoIP without annual contracts. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
Dialpad is better for
- ✓ Power dialer
- ✓ WhatsApp Business
- ✓ CRM / CTI integrations
- ✓ Routing & IVR
Tie
- • Number / country coverage
Choose Dialpad if: Teams that want AI transcription and call summaries included in the cloud phone licence
Choose Ooma if: Small businesses that want transparent monthly VoIP without annual contracts
Ooma
SMB VoIP (Ooma Office) — Essentials from $19.95/user/mo monthly; Pro $24.95; Pro Plus $29.95 — no annual lock-in.
Best for
- • Small businesses that want transparent monthly VoIP without annual contracts
- • Teams under ~15 seats needing receptionist, ring groups and optional queues
- • Buyers who prefer published Office seat floors over quote-only UCaaS
Starting from $19.95/user/mo
No free plan
Dialpad vs Ooma pricing
Dialpad researched starting price from $15/mo. Ooma researched starting price from $19.95/mo. Affiliate economics excluded.
Dialpad
From $15.00/user/mo
Ooma
From $19.95/user/mo
Dialpad
Starting from $15.00/user/mo
Free trial available
- Connect Standard$15.00/user/mo
- $15/user/month billed annually ($27 monthly) — medium-confidence Connect floor. Cloud phone with AI transcription and summaries included.
- Connect ProPopular$25.00/user/mo
- $25/user/month annual ($35 monthly) with a 3-user minimum. Stronger CRM/CTI and advanced Connect features versus Standard.
- Connect EnterpriseCustom
- Custom Connect packaging with a 100-user minimum — quote-based enterprise UCaaS.
- minimum seats: 100
- Dialpad Sell$39.00/user/mo
- Separate sales product from ~$39/user/month — power-dialer depth lives here, not on Connect Standard. Not used as the scored entry floor.
- Dialpad Support$80.00/user/mo
- Separate contact-centre/support product from ~$80/user/month — not scored as Dialpad Connect core.
Ooma
Starting from $19.95/user/mo
Free trial available
- Essentials$19.95/user/mo
- $19.95/user/month. Extension + local number, unlimited US/CA/Mexico/PR calling, virtual receptionist, ring groups, mobile apps.
- ProPopular$24.95/user/mo
- $24.95/user/month. Adds Ooma Meetings (25), call recording, SMS (account-wide caps), voicemail transcription, enhanced blocking.
- Pro Plus$29.95/user/mo
- $29.95/user/month. Call queues, CRM integrations, hot desking, larger meetings (100), expanded receptionist.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
Dialpad
$225.00/mo
Ooma
$299.25/mo
+$74.25/mo — Ooma costs more
Verified monthly unit prices · Aug 17, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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