Dialpad vs Genesys
Compare Dialpad and Genesys on features, pricing, and buyer fit using the same researched criteria.
Dialpad
AI-first cloud phone (Dialpad Connect) with included transcription/summaries — Standard from $15/user/month annual; Sell and Support are separate product ladders.
Best for
- • Teams that want AI transcription and call summaries included in the cloud phone licence
- • SMB and mid-market buyers starting on Connect Standard at a clear $15 annual floor
- • Sales orgs willing to add Dialpad Sell when power dialer becomes the primary job
Starting from $15.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Dialpad is better for
- ✓ AI features
Genesys is better for
- ✓ CRM / CTI integrations
- ✓ Routing & IVR
- ✓ Analytics
Tie
- • Number / country coverage
- • Power dialer
- • WhatsApp Business
Choose Dialpad if: Teams that want AI transcription and call summaries included in the cloud phone licence
Choose Genesys if: Enterprise contact centres that need omnichannel + WEM + journey orchestration
Genesys
Enterprise CCaaS (Genesys Cloud CX) — CX 1 from $75/user/mo annual; CX 2 $115; CX 3 $155; CX 4 $240.
Best for
- • Enterprise contact centres that need omnichannel + WEM + journey orchestration
- • Regulated industries standardising on Genesys Cloud CX
- • Buyers comparing CCaaS platforms (not UCaaS phone seats)
Starting from $75.00/user/mo
No free plan
Feature comparison
Grouped feature support from verified product research for Dialpad and Genesys.
Voice
| Feature | Dialpad | Genesys | Winner |
|---|---|---|---|
| Cloud phone / VoIP | Strong | Strong | Tie |
| Call routing & IVR | Strong | Strong | Tie |
| Call recording | Strong | Strong | Tie |
| Power dialer | Moderate | Strong | Genesys |
Messaging
| Feature | Dialpad | Genesys | Winner |
|---|---|---|---|
| SMS messaging | Strong | Strong | Tie |
| WhatsApp Business | Moderate | Moderate | Tie |
| Shared inbox | Moderate | Strong | Genesys |
| Team messaging | Strong | Moderate | Dialpad |
| Unified multichannel inbox | Moderate | Strong | Genesys |
| Video meetings | Strong | Moderate | Dialpad |
Platform
| Feature | Dialpad | Genesys | Winner |
|---|---|---|---|
| CRM / CTI integrations | Moderate | Strong | Genesys |
| Analytics & reporting | Strong | Strong | Tie |
| AI assistance | Strong | Strong | Tie |
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