SoftwareGlimpse

CometChat vs Tidio

Different primary jobs. Choose CometChat when you embed chat/voice/video inside your own app via SDK/UI kits. Choose Tidio for website live chat and Lyro AI deflection without building custom messaging infrastructure. Compare published pricing, ticketing, live chat, knowledge base, omnichannel, SLAs, ecommerce helpdesk fit, AI, and integrations.

Independently recommendedLast updated Aug 18, 20265 evidence sources2 screenshotsHow we compare
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CometChat logo

CometChat

7.2/10

In-app chat SDK/API with UI kits — Build free (100 MAU); Basic from ~$239/mo annual at 1k MAU tier.

Best for

  • • Mobile/web apps that need embedded messaging infrastructure
  • • Teams shipping SDK/UI kits instead of a site chat bubble

Starting from $239.00/user/mo

Free plan available

Visit CometChat
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VS

Our verdict

Our verdict

No universal winner

Different primary jobs. Choose CometChat when you embed chat/voice/video inside your own app via SDK/UI kits. Choose Tidio for website live chat and Lyro AI deflection without building custom messaging infrastructure.

CometChat is better for

  • ✓ Integrations

Tidio is better for

  • ✓ Ticketing depth
  • ✓ Knowledge base
  • ✓ SLA & routing
  • ✓ Ecommerce helpdesk

Tie

  • • Free plan
  • • Live chat
  • • Omnichannel inbox

Choose CometChat if: Mobile/web apps that need embedded messaging infrastructure

Choose Tidio if: SMB website live chat with conversation-cap pricing

See detailed comparison ↓
Tidio logo

Tidio

7.3/10

Live chat and AI messaging — Starter $24.17/mo annual (100 billable convos); Growth from $49.17. Primary live-chat; CS secondary.

Best for

  • • SMB website live chat with conversation-cap pricing
  • • Storefront teams wanting plug-in chat without developers

Starting from $24.17/user/mo

Free plan available

Visit Tidio
Read review

Comparison scorecard

Criterion-by-criterion results for CometChat and Tidio. Numeric bars appear only when both products have approved scores.

  • Starting pricing

    Published floor price and what that floor actually includes.

    Depends

    CometChat paid chat from ~$239/mo annual at 1k MAU (SDK). Tidio Starter $24.17/mo annual (100 billable conversations) — different pricing units.

    CometChatDepends
    TidioDepends

  • Free plan

    Whether a usable free plan is published, and what it gates.

    Tie

    CometChat and Tidio both research a free plan. Confirm what each path unlocks on the live vendor pricing page.

    CometChatTie
    TidioTie

  • Agent / licence minimum

    Per-agent floors, conversation/ticket caps, and small-team billing traps.

    Depends

    CometChat bills MAU/concurrency for embedded apps; Tidio bills conversation caps for website chat — not interchangeable units.

    CometChatDepends
    TidioDepends

  • Ticketing depth

    Queues, macros, assignment, and ticket workflow depth.

    Tidio

    Tidio is the stronger fit for ticketing depth (3/10 vs 4/10). Scores reflect job-cluster fit from vendor documentation, not a lab test of the UI.

    CometChatWeaker
    TidioStronger

  • Live chat

    Website/in-app messenger, routing, and canned replies.

    Tie

    CometChat and Tidio are close on live chat (9/10 vs 9/10). Scores reflect job-cluster fit from vendor documentation, not a lab test of the UI.

    CometChatTie
    TidioTie

  • Knowledge base

    Help center, Docs, and customer self-service portals.

    Tidio

    Tidio is the stronger fit for knowledge base / self-service (3/10 vs 7/10). Scores reflect job-cluster fit from vendor documentation, not a lab test of the UI.

    CometChatWeaker
    TidioStronger

  • Omnichannel inbox

    Email, chat, social, and messaging in one agent workspace.

    Tie

    CometChat and Tidio are close on omnichannel inbox (6/10 vs 6/10). Scores reflect job-cluster fit from vendor documentation, not a lab test of the UI.

    CometChat6/10
    Tidio6/10

  • SLA & routing

    SLA policies, skills-based routing, and escalation rules.

    Tidio

    Tidio is the stronger fit for SLA and routing (3/10 vs 5/10). Scores reflect job-cluster fit from vendor documentation, not a lab test of the UI.

    CometChatWeaker
    TidioStronger

  • Ecommerce helpdesk

    Order, refund, and storefront context in the agent inbox.

    Tidio

    Tidio is the stronger fit for ecommerce helpdesk (4/10 vs 6/10). Scores reflect job-cluster fit from vendor documentation, not a lab test of the UI.

    CometChatWeaker
    TidioStronger

  • AI features

    Useful AI for the primary job — not marketing fluff.

    Tie

    CometChat and Tidio are close on AI features (8/10 vs 8/10). Scores reflect job-cluster fit from vendor documentation, not a lab test of the UI.

    CometChat8/10
    Tidio8/10

  • Integrations

    Important third-party integrations.

    CometChat

    CometChat is the stronger fit for integrations (9/10 vs 7/10). Scores reflect job-cluster fit from vendor documentation, not a lab test of the UI.

    CometChat9/10
    Tidio7/10

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Affiliate disclosure: some links may be affiliate links. We may earn a commission at no extra cost to you. Rankings and scores are never based on commission. Full disclosure

Methodology disclosure: scores and recommendations follow SoftwareGlimpse evaluation criteria (version 1.0.0). Affiliate relationships do not determine rankings.

How we recommend: product claims are tied to recorded research where available.

AI-assisted disclosure: drafts may be AI-assisted from approved facts and assessments. Humans approve publishable editorial judgments. AI does not invent live prices or claim hands-on testing.

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