CometChat vs Tidio
Different primary jobs. Choose CometChat when you embed chat/voice/video inside your own app via SDK/UI kits. Choose Tidio for website live chat and Lyro AI deflection without building custom messaging infrastructure. Compare published pricing, ticketing, live chat, knowledge base, omnichannel, SLAs, ecommerce helpdesk fit, AI, and integrations.
CometChat
In-app chat SDK/API with UI kits — Build free (100 MAU); Basic from ~$239/mo annual at 1k MAU tier.
Best for
- • Mobile/web apps that need embedded messaging infrastructure
- • Teams shipping SDK/UI kits instead of a site chat bubble
Starting from $239.00/user/mo
Free plan available
VS
Our verdict
Different primary jobs. Choose CometChat when you embed chat/voice/video inside your own app via SDK/UI kits. Choose Tidio for website live chat and Lyro AI deflection without building custom messaging infrastructure.
CometChat is better for
- ✓ Integrations
Tidio is better for
- ✓ Ticketing depth
- ✓ Knowledge base
- ✓ SLA & routing
- ✓ Ecommerce helpdesk
Tie
- • Free plan
- • Live chat
- • Omnichannel inbox
Choose CometChat if: Mobile/web apps that need embedded messaging infrastructure
Choose Tidio if: SMB website live chat with conversation-cap pricing
Tidio
Live chat and AI messaging — Starter $24.17/mo annual (100 billable convos); Growth from $49.17. Primary live-chat; CS secondary.
Best for
- • SMB website live chat with conversation-cap pricing
- • Storefront teams wanting plug-in chat without developers
Starting from $24.17/user/mo
Free plan available
CometChat vs Tidio pricing
Research 2026-08-26 from first-party pages. Landscape comparison — in-app SDK vs website widget. Affiliate economics excluded.
CometChat
From $239.00/user/mo
Tidio
From $24.17/user/mo
CometChat
Starting from $239.00/user/mo
No free trial evidenced
- Build$0.00/user/mo
- Free forever for development — all core messaging features, up to 100 MAU.
- 0: 100 MAU
- 1: 25 concurrent connections
- Basic (1k MAU, annual)Popular$239.00/mo
- ~$239/mo billed annually at 1k MAU tier — rich in-app chat, push, basic moderation, EDGE network.
- Advanced (1k MAU, annual)$359.00/mo
- ~$359/mo billed annually at 1k MAU — AI moderation, smart replies, multi-tenancy, HIPAA/BAA, translation, insights.
- EnterpriseCustom
- Custom MAU tiers from ~10k MAU (~$999/mo annual reference tier), zero overages, SSO, dedicated support.
Tidio
Starting from $24.17/user/mo
Free trial available
- Free$0.00/user/mo
- Freemium live chat with limited conversations and operators.
- StarterPopular$24.17/mo
- $24.17/mo annual — 100 billable conversations/month.
- max conversations: 100
- Growth$49.17/mo
- $49.17/mo annual — higher conversation caps and automation.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
CometChat
$3,585.00/mo
Tidio
$362.55/mo
+$3,222.45/mo — CometChat costs more
Verified monthly unit prices · Aug 26, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
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