CometChat vs Tidio
Different primary jobs. Choose CometChat when you embed chat/voice/video inside your own app via SDK/UI kits. Choose Tidio for website live chat and Lyro AI deflection without building custom messaging infrastructure. Compare published pricing, ticketing, live chat, knowledge base, omnichannel, SLAs, ecommerce helpdesk fit, AI, and integrations.
CometChat
In-app chat SDK/API with UI kits — Build free (100 MAU); Basic from ~$239/mo annual at 1k MAU tier.
Best for
- • Mobile/web apps that need embedded messaging infrastructure
- • Teams shipping SDK/UI kits instead of a site chat bubble
Starting from $239.00/user/mo
Free plan available
VS
Our verdict
Different primary jobs. Choose CometChat when you embed chat/voice/video inside your own app via SDK/UI kits. Choose Tidio for website live chat and Lyro AI deflection without building custom messaging infrastructure.
CometChat is better for
- ✓ Integrations
Tidio is better for
- ✓ Ticketing depth
- ✓ Knowledge base
- ✓ SLA & routing
- ✓ Ecommerce helpdesk
Tie
- • Free plan
- • Live chat
- • Omnichannel inbox
Choose CometChat if: Mobile/web apps that need embedded messaging infrastructure
Choose Tidio if: SMB website live chat with conversation-cap pricing
Tidio
Live chat and AI messaging — Starter $24.17/mo annual (100 billable convos); Growth from $49.17. Primary live-chat; CS secondary.
Best for
- • SMB website live chat with conversation-cap pricing
- • Storefront teams wanting plug-in chat without developers
Starting from $24.17/user/mo
Free plan available
Feature comparison
Grouped feature support from verified product research for CometChat and Tidio.
Capabilities
| Feature | CometChat | Tidio | Winner |
|---|---|---|---|
| Ticketing | Limited | Moderate | Tidio |
| Shared inbox | Moderate | Strong | Tidio |
| Live chat | Strong | Strong | Tie |
| Knowledge base | Limited | Moderate | Tidio |
| Omnichannel inbox | Moderate | Moderate | Tie |
| SLA & routing | Limited | Limited | Tie |
| Macros & automation | Moderate | Strong | Tidio |
| Self-service portal | Limited | Moderate | Tidio |
| CSAT / satisfaction surveys | Moderate | Moderate | Tie |
| Helpdesk reporting | Moderate | Moderate | Tie |
| Ecommerce helpdesk | Limited | Limited | Tie |
| ITSM / service desk | Limited | Limited | Tie |
| Chatbot / AI agent | Strong | Strong | Tie |
| Agent copilot | Strong | Strong | Tie |
| Phone support | Strong | Limited | CometChat |
| Helpdesk integrations | Strong | Strong | Tie |
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