CallHippo vs Dialpad
Compare CallHippo and Dialpad on features, pricing, and buyer fit using the same researched criteria.
CallHippo
SMB cloud phone system with a $0 starter rung, Starter from $18/user/month annual (2-user minimum), call recording and IVR from Professional, plus a separate call-centre plan ladder.
Best for
- • SMB and micro teams that need a real phone system with a low entry price and no 3-seat floor
- • Growing sales teams that want unlimited domestic calling plus recording and IVR around $30/user/month
- • Buyers who want a self-serve trial and a $0 starting rung before committing budget
Starting from $18.00/user/mo
Free plan available
VS
Our verdict
There is no universal winner between CallHippo and Dialpad. Choose CallHippo when SMB and micro teams that need a real phone system with a low entry price and no 3-seat floor. Choose Dialpad when Teams that want AI transcription and call summaries included in the cloud phone licence. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
CallHippo is better for
- ✓ WhatsApp Business
Dialpad is better for
- ✓ Power dialer
- ✓ CRM / CTI integrations
- ✓ Routing & IVR
- ✓ Analytics
Tie
- • Number / country coverage
Choose CallHippo if: SMB and micro teams that need a real phone system with a low entry price and no 3-seat floor
Choose Dialpad if: Teams that want AI transcription and call summaries included in the cloud phone licence
Dialpad
AI-first cloud phone (Dialpad Connect) with included transcription/summaries — Standard from $15/user/month annual; Sell and Support are separate product ladders.
Best for
- • Teams that want AI transcription and call summaries included in the cloud phone licence
- • SMB and mid-market buyers starting on Connect Standard at a clear $15 annual floor
- • Sales orgs willing to add Dialpad Sell when power dialer becomes the primary job
Starting from $15.00/user/mo
No free plan
CallHippo vs Dialpad pricing
CallHippo researched starting price from $18/mo; a free plan is researched. Dialpad researched starting price from $15/mo. Affiliate economics excluded.
CallHippo
From $18.00/user/mo
Dialpad
From $15.00/user/mo
CallHippo
Starting from $18.00/user/mo
Free trial available
- Basic$0.00/user/mo
- $0/user/month — free for the first 6 months from signup, then an upgrade to Starter is required. Calling, voicemail, click-to-dial, SMS/MMS, WhatsApp Business API and desktop/mobile apps; you pay only for numbers and usage.
- free months from signup: 6
- pay only for numbers: true
- whatsapp business api: true
- Starter$18.00/user/mo
- $18/user/month billed annually with a 2-user minimum. 1,000 US/CA calling minutes, 100 SMS, forward-to-device, ring all devices, SMS templates, omnichannel inbox, basic report analytics, Zapier/Slack/webhooks.
- included calling minutes us ca: 1000
- included sms monthly: 100
- call log retention months: 1
- ProfessionalPopular$30.00/user/mo
- $30/user/month billed annually. Unlimited US/CA minutes, 500 SMS, call recording, multilingual IVR, cascading call distribution, reports/analytics, AI voicemail transcription, role-based access, HubSpot/Salesforce/Pipedrive/Zoho integrations.
- calling minutes us ca: unlimited
- included sms monthly: 500
- call log retention: lifetime
- Ultimate$42.00/user/mo
- $42/user/month billed annually. Adds smart DID routing, multilevel IVR, holiday routing, CRM-based VIP routing, SSO, custom integrations, dedicated account manager and 24×7 phone support.
- calling minutes us ca: unlimited
- included sms monthly: 1000
- EnterpriseCustom
- Quote-based with a 50-user minimum: unlimited calling to 48 countries, SLA, WhatsApp Business API, custom data storage/API usage, speech analytics or CallHippo AI included.
- minimum users: 50
- unlimited calling countries: 48
Dialpad
Starting from $15.00/user/mo
Free trial available
- Connect Standard$15.00/user/mo
- $15/user/month billed annually ($27 monthly) — medium-confidence Connect floor. Cloud phone with AI transcription and summaries included.
- Connect ProPopular$25.00/user/mo
- $25/user/month annual ($35 monthly) with a 3-user minimum. Stronger CRM/CTI and advanced Connect features versus Standard.
- Connect EnterpriseCustom
- Custom Connect packaging with a 100-user minimum — quote-based enterprise UCaaS.
- minimum seats: 100
- Dialpad Sell$39.00/user/mo
- Separate sales product from ~$39/user/month — power-dialer depth lives here, not on Connect Standard. Not used as the scored entry floor.
- Dialpad Support$80.00/user/mo
- Separate contact-centre/support product from ~$80/user/month — not scored as Dialpad Connect core.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
CallHippo
$270.00/mo
Dialpad
$225.00/mo
+$45.00/mo — CallHippo costs more
Verified monthly unit prices · Aug 17, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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