BMC Helix ITSM vs Ivanti Neurons for ITSM
Compare BMC Helix ITSM and Ivanti Neurons for ITSM on features, pricing, and buyer fit using the same researched criteria.
BMC Helix ITSM
Enterprise ITSM (Helix / Remedy lineage) — no BMC.com list; AppExchange signal ~$114.75/named user/mo. Always RFP. Does not outrank ServiceNow 8.7.
Best for
- • Remedy-lineage estates moving to Helix ITSM
- • Enterprise RFP buyers comparing BMC Helix to ServiceNow and Ivanti
- • ITIL-mature shops that will not self-serve a $19 agent tile
Starting from $115.00/user/mo
No free plan
VS
Our verdict
There is no universal winner between BMC Helix ITSM and Ivanti Neurons for ITSM. Choose BMC Helix ITSM when Remedy-lineage estates moving to Helix ITSM. Choose Ivanti Neurons for ITSM when Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
BMC Helix ITSM is better for
- ✓ Integrations
Ivanti Neurons for ITSM is better for
- ✓ Starting pricing
Tie
- • Security & admin
Choose BMC Helix ITSM if: Remedy-lineage estates moving to Helix ITSM
Choose Ivanti Neurons for ITSM if: Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
Ivanti Neurons for ITSM
Enterprise ITSM (Ivanti Neurons / Service Manager) — contact sales. No public list. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
- • RFP buyers comparing Ivanti to ServiceNow and BMC Helix
- • Desks that will not self-serve a $19 Freshservice Starter
Starting from $95.00/user/mo
No free plan
Comparison scorecard
Criterion-by-criterion results for BMC Helix ITSM and Ivanti Neurons for ITSM. Numeric bars appear only when both products have approved scores.
- Ivanti Neurons for ITSM
Starting pricing
Published floor price and what that floor actually includes.
Ivanti Neurons for ITSM publishes a lower researched starting floor ($95/mo vs $115/mo for BMC Helix ITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.
BMC Helix ITSMWeakerIvanti Neurons for ITSMStronger - Depends
Free plan
Whether a usable free plan is published, and what it gates.
BMC Helix ITSM does not research a free plan; Ivanti Neurons for ITSM does not research a free plan.
BMC Helix ITSMDependsIvanti Neurons for ITSMDepends - Depends
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Check seat, agent, or licence minimums for BMC Helix ITSM and Ivanti Neurons for ITSM on current vendor packaging.
BMC Helix ITSMDependsIvanti Neurons for ITSMDepends - BMC Helix ITSM
Integrations
Important third-party integrations.
BMC Helix ITSM leads on integrations (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
BMC Helix ITSM9/10Ivanti Neurons for ITSM8/10 - Tie
Security & admin
Admin controls, access, compliance posture, and security packaging.
BMC Helix ITSM and Ivanti Neurons for ITSM are close on security admin (9/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
BMC Helix ITSMTieIvanti Neurons for ITSMTie
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