BMC Helix ITSM vs Ivanti Neurons for ITSM
Compare BMC Helix ITSM and Ivanti Neurons for ITSM on features, pricing, and buyer fit using the same researched criteria.
BMC Helix ITSM
Enterprise ITSM (Helix / Remedy lineage) — no BMC.com list; AppExchange signal ~$114.75/named user/mo. Always RFP. Does not outrank ServiceNow 8.7.
Best for
- • Remedy-lineage estates moving to Helix ITSM
- • Enterprise RFP buyers comparing BMC Helix to ServiceNow and Ivanti
- • ITIL-mature shops that will not self-serve a $19 agent tile
Starting from $115.00/user/mo
No free plan
VS
Our verdict
There is no universal winner between BMC Helix ITSM and Ivanti Neurons for ITSM. Choose BMC Helix ITSM when Remedy-lineage estates moving to Helix ITSM. Choose Ivanti Neurons for ITSM when Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
BMC Helix ITSM is better for
- ✓ Integrations
Ivanti Neurons for ITSM is better for
- ✓ Starting pricing
Tie
- • Security & admin
Choose BMC Helix ITSM if: Remedy-lineage estates moving to Helix ITSM
Choose Ivanti Neurons for ITSM if: Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
Ivanti Neurons for ITSM
Enterprise ITSM (Ivanti Neurons / Service Manager) — contact sales. No public list. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
- • RFP buyers comparing Ivanti to ServiceNow and BMC Helix
- • Desks that will not self-serve a $19 Freshservice Starter
Starting from $95.00/user/mo
No free plan
Evidence & transparency
Sources and research process behind this comparison.
Sources
6
Criteria
5
Screenshots
2
Sources consulted
| Title | Product | Type |
|---|---|---|
| BMC Helix ITSM — Official Site | BMC Helix ITSM | official-product-page |
| BMC Helix ITSM Pricing | BMC Helix ITSM | official-pricing-page |
| BMC Helix ITSM | BMC Helix ITSM | official-product-page |
| Ivanti Neurons for ITSM — Official Site | Ivanti Neurons for ITSM | official-product-page |
| Ivanti Neurons for ITSM Pricing | Ivanti Neurons for ITSM | official-pricing-page |
| Ivanti Neurons for ITSM | Ivanti Neurons for ITSM | official-product-page |
Methodology steps
- 1Collect first-party product and pricing evidence
- 2Map both products to the same category criteria
- 3Record criterion outcomes with confidence and sources
- 4Publish only when editorial gates allow indexing
Methodology version 1.0.0.
Affiliate relationships never change comparison outcomes. We evaluate both products on the same criteria and allow ties when evidence does not support a universal winner.
Read full methodology →Some visit links may be affiliate links — we may earn a commission at no extra cost to you. Comparison outcomes are never based on commission.