Aircall vs Nextiva
Compare Aircall and Nextiva on features, pricing, and buyer fit using the same researched criteria.
Aircall
Mid-market cloud phone and customer-conversation platform with deep CRM/helpdesk CTI, IVR, power dialer on Professional, and paid AI add-ons — 3-licence minimum.
Best for
- • Mid-market CRM-centred sales and support teams
- • Buyers who need CTI depth more than an all-in-one suite
Starting from $30.00/user/mo
No free plan
VS
Our verdict
Aircall wins on native CRM/CTI depth and mid-market routing for teams whose phone must live inside Salesforce/HubSpot/Zendesk; Nextiva wins on published-price SMB/mid all-in-one packaging (phone + messaging apps + CC ladder) and clearer entry floors.
Aircall is better for
- ✓ CRM / CTI integrations
- ✓ Routing & IVR
Nextiva is better for
- ✓ WhatsApp Business
Tie
- • Number / country coverage
- • Power dialer
- • Analytics
Choose Aircall if: Mid-market CRM-centred sales and support teams
Choose Nextiva if: SMB/mid teams wanting phone + WhatsApp/messaging from one vendor
Nextiva
SMB-friendly unified business communications — Core $15, Engage $25, Scale $75 per user/month annual, with messaging apps including WhatsApp and a Contact Center ladder from $75/agent.
Best for
- • SMB/mid teams wanting phone + WhatsApp/messaging from one vendor
- • Buyers who prefer clear published floors over CTI-specialist pricing
Starting from $15.00/user/mo
No free plan
Feature comparison
Grouped feature support from verified product research for Aircall and Nextiva.
Voice
| Feature | Aircall | Nextiva | Winner |
|---|---|---|---|
| Cloud phone / VoIP | Strong | Strong | Tie |
| Call routing & IVR | Strong | Strong | Tie |
| Call recording | Strong | Moderate | Aircall |
| Power dialer | Moderate | Moderate | Tie |
Messaging
| Feature | Aircall | Nextiva | Winner |
|---|---|---|---|
| SMS messaging | Strong | Strong | Tie |
| WhatsApp Business | Moderate | Strong | Nextiva |
| Shared inbox | Moderate | Strong | Nextiva |
| Team messaging | Moderate | Strong | Nextiva |
| Unified multichannel inbox | Moderate | Strong | Nextiva |
| Video meetings | Limited | Strong | Nextiva |
Platform
| Feature | Aircall | Nextiva | Winner |
|---|---|---|---|
| CRM / CTI integrations | Strong | Moderate | Aircall |
| Analytics & reporting | Strong | Moderate | Aircall |
| AI assistance | Moderate | Moderate | Tie |
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