Aircall vs Five9
Compare Aircall and Five9 on features, pricing, and buyer fit using the same researched criteria.
Aircall
Mid-market cloud phone and customer-conversation platform with deep CRM/helpdesk CTI, IVR, power dialer on Professional, and paid AI add-ons — 3-licence minimum.
Best for
- • Mid-market sales and support teams that need CRM/helpdesk CTI as a primary buying criterion
- • Teams running inbound queues and IVR alongside outbound calling in one phone system
- • Salesforce, HubSpot or Zendesk shops that want click-to-dial and bidirectional call logging out of the box
Starting from $30.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Aircall is better for
- ✓ CRM / CTI integrations
Five9 is better for
- ✓ Power dialer
Tie
- • Number / country coverage
- • WhatsApp Business
- • Routing & IVR
Choose Aircall if: Mid-market sales and support teams that need CRM/helpdesk CTI as a primary buying criterion
Choose Five9 if: Mid-market and enterprise contact centres that need blended dialer strength
Five9
Cloud contact center (CCaaS) — Digital from $119/concurrent seat/mo; Core $159; Plus/Pro/Enterprise quote — 50-seat minimum.
Best for
- • Mid-market and enterprise contact centres that need blended dialer strength
- • Teams comfortable with concurrent-seat economics and 50+ seat minimums
- • Buyers who want CRM/UC adapter choice inside CCaaS
Starting from $119.00/user/mo
No free plan
Aircall vs Five9 pricing
Aircall researched starting price from $30/mo. Five9 researched starting price from $119/mo. Affiliate economics excluded.
Aircall
From $30.00/user/mo
Five9
From $119.00/user/mo
Aircall
Starting from $30.00/user/mo
Free trial available
- Essentials$30.00/user/mo
- From ~$30/licence/month on annual billing (research floor; page renders prices client-side). 3-licence minimum, 250+ integrations, IVR, call recording, click-to-dial, SMS/MMS, unlimited simultaneous outbound calls.
- minimum licences: 3
- max teams: 3
- included numbers: 1
- ProfessionalPopular$50.00/user/mo
- From ~$50/licence/month on annual billing (research floor). Adds Salesforce CTI, advanced analytics and live monitoring, smart routing and queue callback, Power Dialer and Voicemail Drop, plus all AI Assist features.
- minimum licences: 3
- max teams: unlimited
- included numbers: 1
- CustomCustom
- Custom package with a 25-licence minimum: custom onboarding, API developer support, SLA, SSO, unlimited Analytics+ history.
- minimum licences: 25
Five9
Starting from $119.00/user/mo
No free trial evidenced
- Digital$119.00/user/mo
- $119/concurrent seat/month — digital channels only (chat, email, SMS/MMS, social). 50-seat minimum.
- CorePopular$159.00/user/mo
- $159/concurrent seat/month — all channels with AI essentials, dialer, recording, CRM/UC adapter choice. 50-seat minimum.
- PlusCustom
- All channels with advanced AI — contact sales; no public seat dollars (2026-08-17).
- ProCustom
- All channels with AI essentials + WEM — contact sales.
- EnterpriseCustom
- All channels with advanced AI + full WEM — contact sales.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
Aircall
$450.00/mo
Five9
$1,785.00/mo
+$1,335.00/mo — Five9 costs more
Verified monthly unit prices · Aug 17, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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