Aircall vs Five9
Compare Aircall and Five9 on features, pricing, and buyer fit using the same researched criteria.
Aircall
Mid-market cloud phone and customer-conversation platform with deep CRM/helpdesk CTI, IVR, power dialer on Professional, and paid AI add-ons — 3-licence minimum.
Best for
- • Mid-market sales and support teams that need CRM/helpdesk CTI as a primary buying criterion
- • Teams running inbound queues and IVR alongside outbound calling in one phone system
- • Salesforce, HubSpot or Zendesk shops that want click-to-dial and bidirectional call logging out of the box
Starting from $30.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Aircall is better for
- ✓ CRM / CTI integrations
Five9 is better for
- ✓ Power dialer
Tie
- • Number / country coverage
- • WhatsApp Business
- • Routing & IVR
Choose Aircall if: Mid-market sales and support teams that need CRM/helpdesk CTI as a primary buying criterion
Choose Five9 if: Mid-market and enterprise contact centres that need blended dialer strength
Five9
Cloud contact center (CCaaS) — Digital from $119/concurrent seat/mo; Core $159; Plus/Pro/Enterprise quote — 50-seat minimum.
Best for
- • Mid-market and enterprise contact centres that need blended dialer strength
- • Teams comfortable with concurrent-seat economics and 50+ seat minimums
- • Buyers who want CRM/UC adapter choice inside CCaaS
Starting from $119.00/user/mo
No free plan
Feature comparison
Grouped feature support from verified product research for Aircall and Five9.
Voice
| Feature | Aircall | Five9 | Winner |
|---|---|---|---|
| Cloud phone / VoIP | Strong | Strong | Tie |
| Call routing & IVR | Strong | Strong | Tie |
| Call recording | Strong | Strong | Tie |
| Power dialer | Moderate | Strong | Five9 |
Messaging
| Feature | Aircall | Five9 | Winner |
|---|---|---|---|
| SMS messaging | Strong | Strong | Tie |
| WhatsApp Business | Moderate | Moderate | Tie |
| Shared inbox | Moderate | Strong | Five9 |
| Team messaging | Moderate | Limited | Aircall |
| Unified multichannel inbox | Moderate | Strong | Five9 |
| Video meetings | Limited | Moderate | Five9 |
Platform
| Feature | Aircall | Five9 | Winner |
|---|---|---|---|
| CRM / CTI integrations | Strong | Strong | Tie |
| Analytics & reporting | Strong | Strong | Tie |
| AI assistance | Moderate | Strong | Five9 |
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