Aircall vs Dialpad
Compare Aircall and Dialpad on features, pricing, and buyer fit using the same researched criteria.
Aircall
Mid-market cloud phone and customer-conversation platform with deep CRM/helpdesk CTI, IVR, power dialer on Professional, and paid AI add-ons — 3-licence minimum.
Best for
- • CRM/helpdesk CTI is the primary selection criterion
- • Teams that want dialer + CTI without jumping product lines
Starting from $30.00/user/mo
No free plan
VS
Our verdict
Aircall wins on CRM/CTI integration depth for mid-market workspace-centric teams; Dialpad wins when included AI transcription, summaries and conversation intelligence are decisive. Routing is close — decide by CTI vs AI-native calling.
Aircall is better for
- ✓ CRM / CTI integrations
Dialpad is better for
- ✓ Analytics
- ✓ AI features
Tie
- • Number / country coverage
- • Power dialer
- • WhatsApp Business
Choose Aircall if: CRM/helpdesk CTI is the primary selection criterion
Choose Dialpad if: Buyers who want AI summaries included on Connect
Dialpad
AI-first cloud phone (Dialpad Connect) with included transcription/summaries — Standard from $15/user/month annual; Sell and Support are separate product ladders.
Best for
- • Buyers who want AI summaries included on Connect
- • Teams willing to move to Sell when outbound dialer depth becomes the job
Starting from $15.00/user/mo
No free plan
Comparison scorecard
Criterion-by-criterion results for Aircall and Dialpad. Numeric bars appear only when both products have approved scores.
- Depends
Starting pricing
Published floor price and what that floor actually includes.
Dialpad Connect Standard ~$15/user/month annual (medium confidence) undercuts Aircall Essentials ~$30/licence/month annual (3-licence minimum). Dialpad Pro ~$25 (3-user minimum); Sell ~$39 when outbound dialer depth is the job.
AircallDependsDialpadDepends - Depends
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Both effectively start at three seats for the plans most mid-market teams buy (Aircall Essentials/Professional; Dialpad Pro). Dialpad Connect Standard may allow smaller starts — confirm live.
AircallDependsDialpadDepends - Tie
Number / country coverage
Published local numbers and country coverage.
Aircall and Dialpad have the same researched availability on cloud phone (Aircall: supported; Dialpad: supported).
AircallTieDialpadTie - Tie
Power dialer
Power or parallel dialing for outbound teams.
Aircall and Dialpad have the same researched availability on power dialer (Aircall: higher-plan-only; Dialpad: higher-plan-only).
AircallTieDialpadTie - Tie
WhatsApp Business
WhatsApp Business API / BSP capability.
Aircall and Dialpad have the same researched availability on whatsapp business (Aircall: add-on; Dialpad: limited).
AircallTieDialpadTie - Aircall
CRM / CTI integrations
CRM click-to-call, logging, and CTI depth.
Aircall leads on crm-integrations (10/10 vs 8/10) from SoftwareGlimpse business-communications editorial judgments grounded in vendor documentation — not hands-on lab testing.
AircallStrongerDialpadWeaker - Tie
Routing & IVR
Call routing, IVR, queues, and skills-based assignment.
Aircall and Dialpad are close on routing (9/10 vs 9/10) from SoftwareGlimpse business-communications editorial judgments grounded in vendor documentation — not hands-on lab testing.
AircallTieDialpadTie - Dialpad
Analytics
Campaign, conversation, or workforce reporting depth.
Dialpad leads on analytics (8/10 vs 9/10) from SoftwareGlimpse business-communications editorial judgments grounded in vendor documentation — not hands-on lab testing.
Aircall8/10Dialpad9/10 - Dialpad
AI features
Useful AI for the primary job — not marketing fluff.
Dialpad leads on ai-features (8/10 vs 10/10) from SoftwareGlimpse business-communications editorial judgments grounded in vendor documentation — not hands-on lab testing.
Aircall8/10Dialpad10/10
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