Aircall vs Dialpad
Compare Aircall and Dialpad on features, pricing, and buyer fit using the same researched criteria.
Aircall
Mid-market cloud phone and customer-conversation platform with deep CRM/helpdesk CTI, IVR, power dialer on Professional, and paid AI add-ons — 3-licence minimum.
Best for
- • CRM/helpdesk CTI is the primary selection criterion
- • Teams that want dialer + CTI without jumping product lines
Starting from $30.00/user/mo
No free plan
VS
Our verdict
Aircall wins on CRM/CTI integration depth for mid-market workspace-centric teams; Dialpad wins when included AI transcription, summaries and conversation intelligence are decisive. Routing is close — decide by CTI vs AI-native calling.
Aircall is better for
- ✓ CRM / CTI integrations
Dialpad is better for
- ✓ Analytics
- ✓ AI features
Tie
- • Number / country coverage
- • Power dialer
- • WhatsApp Business
Choose Aircall if: CRM/helpdesk CTI is the primary selection criterion
Choose Dialpad if: Buyers who want AI summaries included on Connect
Dialpad
AI-first cloud phone (Dialpad Connect) with included transcription/summaries — Standard from $15/user/month annual; Sell and Support are separate product ladders.
Best for
- • Buyers who want AI summaries included on Connect
- • Teams willing to move to Sell when outbound dialer depth becomes the job
Starting from $15.00/user/mo
No free plan
Feature comparison
Grouped feature support from verified product research for Aircall and Dialpad.
Voice
| Feature | Aircall | Dialpad | Winner |
|---|---|---|---|
| Cloud phone / VoIP | Strong | Strong | Tie |
| Call routing & IVR | Strong | Strong | Tie |
| Call recording | Strong | Strong | Tie |
| Power dialer | Moderate | Moderate | Tie |
Messaging
| Feature | Aircall | Dialpad | Winner |
|---|---|---|---|
| SMS messaging | Strong | Strong | Tie |
| WhatsApp Business | Moderate | Moderate | Tie |
| Shared inbox | Moderate | Moderate | Tie |
| Team messaging | Moderate | Strong | Dialpad |
| Unified multichannel inbox | Moderate | Moderate | Tie |
| Video meetings | Limited | Strong | Dialpad |
Platform
| Feature | Aircall | Dialpad | Winner |
|---|---|---|---|
| CRM / CTI integrations | Strong | Moderate | Aircall |
| Analytics & reporting | Strong | Strong | Tie |
| AI assistance | Moderate | Strong | Dialpad |
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