Aircall vs CallHippo
Compare Aircall and CallHippo on features, pricing, and buyer fit using the same researched criteria.
Aircall
Mid-market cloud phone and customer-conversation platform with deep CRM/helpdesk CTI, IVR, power dialer on Professional, and paid AI add-ons — 3-licence minimum.
Best for
- • Mid-market teams where Salesforce/HubSpot/Zendesk CTI is decisive
- • Support operations needing smart routing and queue callback
Starting from $30.00/user/mo
No free plan
VS
Our verdict
Aircall wins on CRM/CTI depth, routing and analytics for mid-market teams that can commit to three licences; CallHippo wins on entry price, seat minimums and bundled WhatsApp for SMB teams that want recording and IVR near $30/user/month.
Aircall is better for
- ✓ CRM / CTI integrations
- ✓ Routing & IVR
- ✓ Analytics
- ✓ AI features
CallHippo is better for
- ✓ WhatsApp Business
Tie
- • Number / country coverage
- • Power dialer
Choose Aircall if: Mid-market teams where Salesforce/HubSpot/Zendesk CTI is decisive
Choose CallHippo if: SMB teams under three seats or on a tight budget
CallHippo
SMB cloud phone system with a $0 starter rung, Starter from $18/user/month annual (2-user minimum), call recording and IVR from Professional, plus a separate call-centre plan ladder.
Best for
- • SMB teams under three seats or on a tight budget
- • Teams that want WhatsApp Business API bundled with calling
Starting from $18.00/user/mo
Free plan available
Comparison scorecard
Criterion-by-criterion results for Aircall and CallHippo. Numeric bars appear only when both products have approved scores.
- Depends
Starting pricing
Published floor price and what that floor actually includes.
Aircall Essentials from ~$30/licence/month on annual billing (research floor — prices render client-side); CallHippo Starter $18/user/month annual with a $0 Basic rung free for the first 6 months. CallHippo is roughly 40% cheaper at entry.
AircallDependsCallHippoDepends - Depends
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Aircall requires 3 licences on Essentials and Professional (25 on Custom); CallHippo Starter requires only 2 users and Basic requires none. Small teams hit the Aircall floor first.
AircallDependsCallHippoDepends - Tie
Number / country coverage
Published local numbers and country coverage.
Aircall and CallHippo have the same researched availability on cloud phone (Aircall: supported; CallHippo: supported).
AircallTieCallHippoTie - Tie
Power dialer
Power or parallel dialing for outbound teams.
Aircall and CallHippo have the same researched availability on power dialer (Aircall: higher-plan-only; CallHippo: higher-plan-only).
AircallTieCallHippoTie - CallHippo
WhatsApp Business
WhatsApp Business API / BSP capability.
Stronger whatsapp business availability
AircallWeakerCallHippoStronger - Aircall
CRM / CTI integrations
CRM click-to-call, logging, and CTI depth.
Aircall leads on crm-integrations (10/10 vs 7/10) from SoftwareGlimpse business-communications editorial judgments grounded in vendor documentation — not hands-on lab testing.
AircallStrongerCallHippoWeaker - Aircall
Routing & IVR
Call routing, IVR, queues, and skills-based assignment.
Aircall leads on routing (9/10 vs 7/10) from SoftwareGlimpse business-communications editorial judgments grounded in vendor documentation — not hands-on lab testing.
AircallStrongerCallHippoWeaker - Aircall
Analytics
Campaign, conversation, or workforce reporting depth.
Aircall leads on analytics (8/10 vs 7/10) from SoftwareGlimpse business-communications editorial judgments grounded in vendor documentation — not hands-on lab testing.
Aircall8/10CallHippo7/10 - Aircall
AI features
Useful AI for the primary job — not marketing fluff.
Aircall leads on ai-features (8/10 vs 6/10) from SoftwareGlimpse business-communications editorial judgments grounded in vendor documentation — not hands-on lab testing.
Aircall8/10CallHippo6/10
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