Aircall vs CallHippo
Compare Aircall and CallHippo on features, pricing, and buyer fit using the same researched criteria.
Aircall
Mid-market cloud phone and customer-conversation platform with deep CRM/helpdesk CTI, IVR, power dialer on Professional, and paid AI add-ons — 3-licence minimum.
Best for
- • Mid-market teams where Salesforce/HubSpot/Zendesk CTI is decisive
- • Support operations needing smart routing and queue callback
Starting from $30.00/user/mo
No free plan
VS
Our verdict
Aircall wins on CRM/CTI depth, routing and analytics for mid-market teams that can commit to three licences; CallHippo wins on entry price, seat minimums and bundled WhatsApp for SMB teams that want recording and IVR near $30/user/month.
Aircall is better for
- ✓ CRM / CTI integrations
- ✓ Routing & IVR
- ✓ Analytics
- ✓ AI features
CallHippo is better for
- ✓ WhatsApp Business
Tie
- • Number / country coverage
- • Power dialer
Choose Aircall if: Mid-market teams where Salesforce/HubSpot/Zendesk CTI is decisive
Choose CallHippo if: SMB teams under three seats or on a tight budget
CallHippo
SMB cloud phone system with a $0 starter rung, Starter from $18/user/month annual (2-user minimum), call recording and IVR from Professional, plus a separate call-centre plan ladder.
Best for
- • SMB teams under three seats or on a tight budget
- • Teams that want WhatsApp Business API bundled with calling
Starting from $18.00/user/mo
Free plan available
Feature comparison
Grouped feature support from verified product research for Aircall and CallHippo.
Voice
| Feature | Aircall | CallHippo | Winner |
|---|---|---|---|
| Cloud phone / VoIP | Strong | Strong | Tie |
| Call routing & IVR | Strong | Moderate | Aircall |
| Call recording | Strong | Moderate | Aircall |
| Power dialer | Moderate | Moderate | Tie |
Messaging
| Feature | Aircall | CallHippo | Winner |
|---|---|---|---|
| SMS messaging | Strong | Strong | Tie |
| WhatsApp Business | Moderate | Strong | CallHippo |
| Shared inbox | Moderate | Strong | CallHippo |
| Team messaging | Moderate | Moderate | Tie |
| Unified multichannel inbox | Moderate | Strong | CallHippo |
| Video meetings | Limited | Limited | Tie |
Platform
| Feature | Aircall | CallHippo | Winner |
|---|---|---|---|
| CRM / CTI integrations | Strong | Moderate | Aircall |
| Analytics & reporting | Strong | Moderate | Aircall |
| AI assistance | Moderate | Moderate | Tie |
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