SoftwareGlimpse
ServiceNow logo

ServiceNow Review

IT & DEVELOPMENT SOFTWARE

Choose ServiceNow when enterprise ITSM (and likely adjacent Now modules) is the job and you can run an RFP — not when you need Freshservice’s published Starter SKU.

Last updated 2026-08-18Independent editorial review

  • Starting price

    $100.00/user/month

  • Free plan

    No

  • Free trial

    Yes

  • Best for

    Enterprises standardising ITSM (and often HRSD/CSM) on one platform

Visit ServiceNow
View pricing

SoftwareGlimpse review

8.7/10

Good

  • ease of use6
  • it job fit10
  • workflow depth10
  • integrations10
  • admin security10
  • scalability10
How we score →

Best ServiceNow alternatives

Alternatives are drawn from the product graph and editorial comparisons — not paid placements.

#1
Freshservice logo

Freshservice

Same-cluster ITSM / service desk peer comparison. Choose ServiceNow when enterprise ITSM (and likely adjacent Now modules) is the job and you can run an RFP — not when you need Freshservice’s published Starter SKU. Choose Freshservice when ITSM and internal employee service desk is the primary job — not customer ecommerce helpdesk or website live chat. Overall: ServiceNow 8.7 vs Freshservice 8. Not hands-on lab tested; confirm live pricing and packaging. Compare published pricing, ITSM, observability, source control, hosting, web data, security, and integrations.

From $19.00/user/month

IT teams needing ITIL-style incidents, changes, and asset management
View review →Compare →
#2
Jira Service Management logo

Jira Service Management

Same-cluster ITSM / service desk peer comparison. Choose ServiceNow when enterprise ITSM (and likely adjacent Now modules) is the job and you can run an RFP — not when you need Freshservice’s published Starter SKU. Choose Jira Service Management when ITSM must sit on Jira Cloud — not as a Jira Software licence and not as ServiceNow. Overall: ServiceNow 8.7 vs Jira Service Management 8. Not hands-on lab tested; confirm live pricing and packaging. Compare published pricing, ITSM, observability, source control, hosting, web data, security, and integrations.

From $20.00/user/month

Teams already on Jira Cloud who need a service desk
View review →Compare →

Alternatives comparison at a glance

ProductStarting priceFree planFree trial
ServiceNow$100.00/user/monthNoYes
Freshservice$19.00/user/monthNoYes
Jira Service Management$20.00/user/monthYesYes

How we choose alternatives

Based on our recommendations

Alternatives come from product relationships and documented capability overlap.

Focused on your needs

We highlight when another tool fits a different workflow better.

Independently evaluated

Affiliate relationships never decide who appears here.

Learn about our methodology →