ServiceNow Review
IT & DEVELOPMENT SOFTWAREChoose ServiceNow when enterprise ITSM (and likely adjacent Now modules) is the job and you can run an RFP — not when you need Freshservice’s published Starter SKU.
Starting price
$100.00/user/month
Free plan
No
Free trial
Yes
Best for
Enterprises standardising ITSM (and often HRSD/CSM) on one platform
SoftwareGlimpse review
8.7/10
Good
- ease of use6
- it job fit10
- workflow depth10
- integrations10
- admin security10
- scalability10
ServiceNow plans & pricing
No first-party public list (2026-08-18). ITSM Foundation/Advanced/Prime described on ServiceNow community (April 2026). startingPriceMonthly $100 is a low-confidence third-party small-band fulfiller estimate — not a vendor SKU. Always RFP. Affiliate economics excluded.
ITSM Foundation
Custom
Contact sales
- Small teams starting with core workflows
ITSM Advanced
Custom
Contact sales
- Everything in ITSM Foundation, plus:
- Growing teams that need richer daily workflows
ITSM Prime
Custom
Contact sales
- Everything in ITSM Advanced, plus:
- Organizations needing custom commercial terms
Estimate team cost
Rough monthly and annual cost for ServiceNow based on list pricing. Confirm rates on the vendor site before buying.
Custom pricing — contact sales for a quote.
ServiceNow pricing compared
| Metric | ServiceNow | Freshservice | Jira Service Management | ManageEngine ServiceDesk Plus | SysAid |
|---|---|---|---|---|---|
| Starting price | $100.00/user/month | $19.00/user/month | $20.00/user/month | $13.00/user/month | $89.00/user/month |
| Free plan | No | No | Yes | Yes | No |
| Free trial | Yes | Yes | Yes | Yes | Yes |