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Pega CRM Review

CRM SOFTWARE

Pega CRM overall score 6.7/10 from equal-weight CRM criteria. Custom enterprise quote — contact Pegasystems sales.

Last updated 2026-08-16Independent editorial review
  • Starting price

    Custom quote

  • Free plan

    No

  • Free trial

    No

  • Best for

    Large enterprises with complex case/CRM processes

SoftwareGlimpse review

6.7/10

Average

  • Ease of use5
  • Pipeline management7
  • Sales automation8
  • Email capabilities6
  • Reporting8
  • Customization8
How we score →

See Pega CRM in action

Official vendor product video. Treat it as UI/workflow evidence — not SoftwareGlimpse scoring or plan advice.

Official vendor video

This video is hosted on YouTube

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Official vendor video

Nationwide Building Society Transforms with Pega Customer Decision Hub

What this shows

  • Pega Customer Decision Hub in a real customer engagement program
  • Next-best-action CRM decisioning as marketed by Pegasystems

Source: Official Pegasystems

What to prepare before this step

  • • Agree pipeline stages that match how your team sells
  • • Decide who owns deals, activities, and reporting
  • • List must-have fields before importing contacts

What this video covers

  • Pega Customer Decision Hub in a real customer engagement program
  • Next-best-action CRM decisioning as marketed by Pegasystems

Pega CRM guides

Practical walkthroughs for setup, rollout, migration, plan choice, and fit — linked from this review so you can decide and implement without hunting the guides hub.