Pega CRM Review
CRM SOFTWAREPega CRM overall score 6.7/10 from equal-weight CRM criteria. Custom enterprise quote — contact Pegasystems sales.
Starting price
Custom quote
Free plan
No
Free trial
No
Best for
Large enterprises with complex case/CRM processes
SoftwareGlimpse review
6.7/10
Average
- Ease of use5
- Pipeline management7
- Sales automation8
- Email capabilities6
- Reporting8
- Customization8
Pega CRM vs top CRM
Detailed head-to-head comparisons to help you choose the right option.
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Pega CRM vs ACT!
Researched side-by-side comparison of ACT! and Pega CRM using SoftwareGlimpse CRM criteria, verified feature evidence, and 4 product UI screenshots across both products.
- Enterprise CRM and decisioning platform for complex customer engagement, case management, and AI-driven workflows.
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Pega CRM vs Affinity
Researched side-by-side comparison of Affinity and Pega CRM using SoftwareGlimpse CRM criteria, verified feature evidence, and 4 product UI screenshots across both products.
- Enterprise CRM and decisioning platform for complex customer engagement, case management, and AI-driven workflows.
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Pega CRM vs Agile CRM
Researched side-by-side comparison of Agile CRM and Pega CRM using SoftwareGlimpse CRM criteria, verified feature evidence, and 4 product UI screenshots across both products.
- Enterprise CRM and decisioning platform for complex customer engagement, case management, and AI-driven workflows.
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Pega CRM vs Apptivo
All-in-one suite CRM; Lite from $15/user/mo annual through Ultimate $40, Enterprise custom.
- Features comparison
- Pricing & plans
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Pega CRM vs Attio
Modern, flexible CRM for startups and GTM teams with a data-model-first workspace and AI assistance.
- Features comparison
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Pega CRM vs Bitrix24
Free-tier all-in-one CRM and collaboration suite with organization-based paid cloud plans.
- Features comparison
- Pricing & plans
Compare key capabilities side-by-side
Verified pricing and capability signals only — no invented third-party ratings.
| Feature | Pega CRM | ACT! | Affinity | Agile CRM | Apptivo |
|---|---|---|---|---|---|
| Starting price | Custom quote | Custom quote | $166.67/user/month | $8.99/user/month | $15.00/user/month |
| Free plan | No | No | No | Yes | No |
| Free trial | No | Yes | No | No | Yes |
Key takeaways
Large enterprises with complex case/CRM processes
ACT! by Swiftpage — long-standing SMB CRM for contacts, calendars, and sales follow-up; pricing primarily contact-sales
CRM built for venture capital, private equity, and private capital relationship networks.
All-in-one CRM with a free tier (10 users) and Starter/Regular/Enterprise plans for sales, marketing, and service