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Pega CRM Review

CRM SOFTWARE

Pega CRM overall score 6.7/10 from equal-weight CRM criteria. Custom enterprise quote — contact Pegasystems sales.

Last updated 2026-08-16Independent editorial review

  • Starting price

    Custom quote

  • Free plan

    No

  • Free trial

    No

  • Best for

    Large enterprises with complex case/CRM processes

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SoftwareGlimpse review

6.7/10

Average

  • Ease of use5
  • Pipeline management7
  • Sales automation8
  • Email capabilities6
  • Reporting8
  • Customization8
How we score →

All features

14 features

Official demos appear only beside high-value features where verified ResearchMedia is linked — not as a generic video gallery.

  • Contact management

    Enterprise

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: Enterprise

    Included in

    • ✓ Enterprise
    Pega CRM overview teaching visual
    SoftwareGlimpse teaching placeholder for Pega CRM overview.
    Screenshot source ↗

  • Lead management

    Enterprise

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: Enterprise

    Included in

    • ✓ Enterprise

    This video is hosted on YouTube

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    Official vendor video

    Nationwide Building Society Transforms with Pega Customer Decision Hub

    What this shows

    • Pega Customer Decision Hub in a real customer engagement program
    • Next-best-action CRM decisioning as marketed by Pegasystems
    • • Pega Customer Decision Hub in a real customer engagement program
    • • Next-best-action CRM decisioning as marketed by Pegasystems

  • Pipeline management

    Enterprise

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: Enterprise

    Included in

    • ✓ Enterprise

    This video is hosted on YouTube

    This content is hosted by YouTube. The player loads only after you allow marketing cookies.

    Official vendor video

    Pega Express Bytes: What is Pega Express? We can tell you in 90 seconds

    What this shows

    • Pega Express delivery approach and microjourney framing
    • How Pegasystems positions Express for faster CRM outcomes
    • • Pega Express delivery approach and microjourney framing
    • • How Pegasystems positions Express for faster CRM outcomes

  • Deal management

    Enterprise

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: Enterprise

    Included in

    • ✓ Enterprise

  • Custom pipelines

    Enterprise

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: Enterprise

    Included in

    • ✓ Enterprise

  • Custom fields

    Enterprise

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: Enterprise

    Included in

    • ✓ Enterprise

  • Email sync

    Enterprise

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: Enterprise

    Included in

    • ✓ Enterprise

  • Email tracking

    Enterprise

    SoftwareGlimpse assessment: Limited

    What it supports

    • Available with noted limits in current research
    • Entry point: Enterprise

    Included in

    • ✓ Enterprise

  • Workflow automation

    Enterprise

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: Enterprise

    Included in

    • ✓ Enterprise

  • Reporting

    Enterprise

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: Enterprise

    Included in

    • ✓ Enterprise

  • Mobile app

    Enterprise

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: Enterprise

    Included in

    • ✓ Enterprise

  • Sales automation

    Enterprise

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: Enterprise

    Included in

    • ✓ Enterprise

  • Integrations

    Enterprise

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: Enterprise

    Included in

    • ✓ Enterprise

  • AI assistance

    Enterprise

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: Enterprise

    Included in

    • ✓ Enterprise