Jira Service Management Review
IT & DEVELOPMENT SOFTWAREChoose Jira Service Management when ITSM must sit on Jira Cloud — not as a Jira Software licence and not as ServiceNow.
Last updated 2026-08-18Independent editorial review
Starting price
$20.00/user/month
Free plan
Yes
Free trial
7 days
Best for
Teams already on Jira Cloud who need a service desk
SoftwareGlimpse review
8/10
Good
- ease of use8
- it job fit8
- workflow depth8
- integrations9
- admin security8
- scalability8
Jira Service Management plans & pricing
Verified 2026-08-18 from Atlassian Service Collection / JSM pricing (high confidence). Free ≤3 agents; Standard from $20/agent/mo; Premium ~$51.42/agent/mo; Enterprise custom. Volume discounts apply. Confirm live calculator. Affiliate economics excluded.
Most popular
Standard
$20.00
per user / month
- Everything in Free, plus:
- Standard buyers
Premium
$51.42
per user / month
- Everything in Standard, plus:
- Teams with advanced workflow and scale needs
Enterprise
Custom
Contact sales
- Everything in Premium, plus:
- Organizations needing custom commercial terms
Estimate team cost
Rough monthly and annual cost for Jira Service Management based on list pricing. Confirm rates on the vendor site before buying.
- Monthly
- $0.00
- Annual
- $0.00
Jira Service Management pricing compared
| Metric | Jira Service Management | Freshservice | ServiceNow | ManageEngine ServiceDesk Plus | SysAid |
|---|---|---|---|---|---|
| Starting price | $20.00/user/month | $19.00/user/month | $100.00/user/month | $13.00/user/month | $89.00/user/month |
| Free plan | Yes | No | No | Yes | No |
| Free trial | Yes | Yes | Yes | Yes | Yes |