SoftwareGlimpse
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HaloITSM Review

IT & DEVELOPMENT SOFTWARE

Choose HaloITSM when all-in-one per-agent ITSM with a published UK calculator is the job — not ServiceNow by default, and not Freshservice by default.

Last updated 2026-08-18Independent editorial review

  • Starting price

    $66.00/user/month

  • Free plan

    No

  • Free trial

    No

  • Best for

    IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders

Visit HaloITSM
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SoftwareGlimpse review

7.9/10

Good

  • ease of use8
  • it job fit8
  • workflow depth8
  • integrations8
  • admin security8
  • scalability8
How we score →

All features

16 features

Official demos appear only beside high-value features where verified ResearchMedia is linked — not as a generic video gallery.

  • Incident management

    All-in-one (per agent)

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: All-in-one (per agent)

    Included in

    • ✓ All-in-one (per agent)
    • ✓ Onboarding packages

    This video is hosted on YouTube

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    Official vendor tutorial

    Themes & Colours in HaloITSM

    What this shows

    • HaloITSM account preferences for themes and colours
    • Account-wide appearance settings
    • • HaloITSM account preferences for themes and colours
    • • Account-wide appearance settings

  • Change & problem management

    All-in-one (per agent)

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: All-in-one (per agent)

    Included in

    • ✓ All-in-one (per agent)
    • ✓ Onboarding packages

  • Service catalog

    All-in-one (per agent)

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: All-in-one (per agent)

    Included in

    • ✓ All-in-one (per agent)
    • ✓ Onboarding packages

  • Infrastructure monitoring

    All-in-one (per agent)

    SoftwareGlimpse assessment: Limited

    What it supports

    • Available with noted limits in current research
    • Entry point: All-in-one (per agent)

    Included in

    • ✓ All-in-one (per agent)
    • ✓ Onboarding packages

  • APM & distributed tracing

    All-in-one (per agent)

    SoftwareGlimpse assessment: Not supported

    What it supports

    • Entry point: All-in-one (per agent)

    Included in

    • ✓ All-in-one (per agent)
    • ✓ Onboarding packages

  • Log management

    All-in-one (per agent)

    SoftwareGlimpse assessment: Limited

    What it supports

    • Available with noted limits in current research
    • Entry point: All-in-one (per agent)

    Included in

    • ✓ All-in-one (per agent)
    • ✓ Onboarding packages

  • Source control & repos

    All-in-one (per agent)

    SoftwareGlimpse assessment: Not supported

    What it supports

    • Entry point: All-in-one (per agent)

    Included in

    • ✓ All-in-one (per agent)
    • ✓ Onboarding packages

  • CI/CD & automation

    All-in-one (per agent)

    SoftwareGlimpse assessment: Limited

    What it supports

    • Available with noted limits in current research
    • Entry point: All-in-one (per agent)

    Included in

    • ✓ All-in-one (per agent)
    • ✓ Onboarding packages

  • Hosting control panel

    All-in-one (per agent)

    SoftwareGlimpse assessment: Not supported

    What it supports

    • Entry point: All-in-one (per agent)

    Included in

    • ✓ All-in-one (per agent)
    • ✓ Onboarding packages

  • Managed hosting platform

    All-in-one (per agent)

    SoftwareGlimpse assessment: Not supported

    What it supports

    • Entry point: All-in-one (per agent)

    Included in

    • ✓ All-in-one (per agent)
    • ✓ Onboarding packages

  • Proxy / web data network

    All-in-one (per agent)

    SoftwareGlimpse assessment: Not supported

    What it supports

    • Entry point: All-in-one (per agent)

    Included in

    • ✓ All-in-one (per agent)
    • ✓ Onboarding packages

  • ITSM AI assistance

    All-in-one (per agent)

    SoftwareGlimpse assessment: Limited

    What it supports

    • Available with noted limits in current research
    • Entry point: All-in-one (per agent)

    Included in

    • ✓ All-in-one (per agent)
    • ✓ Onboarding packages
    HaloITSM overview visual
    SoftwareGlimpse teaching visual for HaloITSM (original-diagram).
    Screenshot source ↗

  • Developer AI assistance

    All-in-one (per agent)

    SoftwareGlimpse assessment: Not supported

    What it supports

    • Entry point: All-in-one (per agent)

    Included in

    • ✓ All-in-one (per agent)
    • ✓ Onboarding packages

  • On-call & paging

    All-in-one (per agent)

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: All-in-one (per agent)

    Included in

    • ✓ All-in-one (per agent)
    • ✓ Onboarding packages

  • Enterprise security & SSO

    All-in-one (per agent)

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: All-in-one (per agent)

    Included in

    • ✓ All-in-one (per agent)
    • ✓ Onboarding packages

  • Analytics & reporting

    All-in-one (per agent)

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: All-in-one (per agent)

    Included in

    • ✓ All-in-one (per agent)
    • ✓ Onboarding packages