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HaloITSM Review

IT & DEVELOPMENT SOFTWARE

Choose HaloITSM when all-in-one per-agent ITSM with a published UK calculator is the job — not ServiceNow by default, and not Freshservice by default.

Last updated 2026-08-18Independent editorial review
  • Starting price

    $66.00/user/month

  • Free plan

    No

  • Free trial

    No

  • Best for

    IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders

SoftwareGlimpse review

7.9/10

Good

  • ease of use8
  • it job fit8
  • workflow depth8
  • integrations8
  • admin security8
  • scalability8
How we score →

Catalogue coverage

Official sources
3
Screenshots
1
Official videos
1
Feature claims
16
Pricing records
2
Last verified
18 Aug 2026

Evidence library

Primary sources and SoftwareGlimpse recommendations used for this product analysis.

21 items

Official documentation

  • Official documentation

    Primary sourceVerified

    HaloITSM — Official Site

    Verified: 18 Aug 2026

    Open source ↗
  • Official documentation

    Primary sourceVerified

    HaloITSM pricing

    Verified: 18 Aug 2026

    Open source ↗

Pricing source

  • Pricing source

    Primary sourceVerified

    HaloITSM Pricing

    Verified: 18 Aug 2026

    Open source ↗

Screenshot

  • Screenshot

    Primary sourceVerified

    SoftwareGlimpse teaching visual for HaloITSM (original-diagram).

    Product overview visual

    What this demonstrates

    • SoftwareGlimpse teaching visual for HaloITSM (original-diagram).
    HaloITSM overview visual

    Verified: 18 Aug 2026

    Open source ↗

Official tutorial

  • Official tutorial

    Primary sourceVerified

    Themes & Colours in HaloITSM

    What it supports

    • Incident management
    • Analytics & reporting

    What this demonstrates

    • HaloITSM account preferences for themes and colours
    • Account-wide appearance settings

    Used to support

    • Incident management → feature availability
    • Analytics & reporting → feature availability

    This video is hosted on YouTube

    This content is hosted by YouTube. The player loads only after you allow marketing cookies.

    Official vendor tutorial

    Themes & Colours in HaloITSM

    What this shows

    • HaloITSM account preferences for themes and colours
    • Account-wide appearance settings

    Verified: 18 Aug 2026

    Open source ↗

Feature claim

  • Feature claim

    SoftwareGlimpse analysisVerified

    Incident management

    Availability: supported

    What it supports

    • Incident management

    Used to support

    • Incident management → supported

    Verified:

  • Feature claim

    SoftwareGlimpse analysisVerified

    Change & problem management

    Availability: supported

    What it supports

    • Change & problem management

    Used to support

    • Change & problem management → supported

    Verified:

  • Feature claim

    SoftwareGlimpse analysisVerified

    Service catalog

    Availability: supported

    What it supports

    • Service catalog

    Used to support

    • Service catalog → supported

    Verified:

Official product destinations

Vendor destinations used for research — separate from affiliate visit CTAs.

How we verify information

Learn about our methodology

Multiple source verification

Prefer first-party pricing and product pages over secondary summaries.

Regular monitoring

Domain checked-at timestamps drive freshness and refresh flags.

Expert analysis

Category methodology criteria structure editorial judgment.

Editorial independence

Affiliate links never change scores or ranking decisions.