BMC Helix ITSM Review
IT & DEVELOPMENT SOFTWAREChoose BMC Helix ITSM when Helix/Remedy-lineage enterprise ITSM is the job — not ServiceNow by default, and not a published mid-market agent tile.
Starting price
$115.00/user/month
Free plan
No
Free trial
No
Best for
Remedy-lineage estates moving to Helix ITSM
SoftwareGlimpse review
8.3/10
Good
- ease of use7
- it job fit9
- workflow depth9
- integrations9
- admin security9
- scalability9
BMC Helix ITSM vs top IT & Development
Detailed head-to-head comparisons to help you choose the right option.
vs
BMC Helix ITSM vs ServiceNow
Same-cluster peer comparison. Overall: BMC Helix ITSM 8.3 vs ServiceNow 8.7. Compare published pricing, ITSM, observability, source control, hosting, web data, security, and integrations.
- BMC Helix ITSM primary-job workflows
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BMC Helix ITSM vs Ivanti Neurons for ITSM
Researched side-by-side comparison of BMC Helix ITSM and Ivanti Neurons for ITSM using it development comparison criteria. No universal winner — choose by job-cluster fit.
- Remedy-lineage estates moving to Helix ITSM
- Enterprise RFP buyers comparing BMC Helix to ServiceNow and Ivanti
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BMC Helix ITSM vs Freshservice
Freshworks ITSM service desk — Starter $19, Growth $49, Pro $99 agent/mo annual. ITSM landscape; no cross-cluster comparisons.
- Features comparison
- Pricing & plans
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BMC Helix ITSM vs Jira Service Management
Atlassian ITSM on Jira Cloud — Free ≤3 agents; Standard from $20/agent/mo; Premium ~$51.42/agent/mo; Enterprise contact.
- Features comparison
- Pricing & plans
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BMC Helix ITSM vs TOPdesk
ITSM / service management — Essential £51/agent/mo; Engaged £72; Excellent £101 (GBP). Does not outrank ServiceNow 8.7 / Freshservice 8.4.
- Features comparison
- Pricing & plans
Compare key capabilities side-by-side
Verified pricing and capability signals only — no invented third-party ratings.
| Feature | BMC Helix ITSM | ServiceNow | Ivanti Neurons for ITSM | Freshservice | Jira Service Management |
|---|---|---|---|---|---|
| Starting price | $115.00/user/month | $100.00/user/month | $95.00/user/month | $19.00/user/month | $20.00/user/month |
| Free plan | No | No | No | No | Yes |
| Free trial | No | Yes | No | Yes | Yes |
Key takeaways
Remedy-lineage estates moving to Helix ITSM
ServiceNow primary-job workflows
Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
Teams that want ready-made or custom Actors rather than raw proxy ops