BMC Helix ITSM Review
IT & DEVELOPMENT SOFTWAREChoose BMC Helix ITSM when Helix/Remedy-lineage enterprise ITSM is the job — not ServiceNow by default, and not a published mid-market agent tile.
Last updated 2026-08-18Independent editorial review
Starting price
$115.00/user/month
Free plan
No
Free trial
No
Best for
Remedy-lineage estates moving to Helix ITSM
SoftwareGlimpse review
8.3/10
Good
- ease of use7
- it job fit9
- workflow depth9
- integrations9
- admin security9
- scalability9
BMC Helix ITSM plans & pricing
No BMC.com public list (2026-08-18). startingPriceMonthly $115 is rounded from an AppExchange named-user listing (~$114.75/mo) — marketplace signal, not a BMC.com price card. Always RFP. Affiliate economics excluded.
Most popular
BMC Helix ITSM
Custom
Contact sales
- Small teams starting with core workflows
Enterprise RFP
Custom
Contact sales
- Everything in BMC Helix ITSM, plus:
- Organizations needing custom commercial terms
Estimate team cost
Rough monthly and annual cost for BMC Helix ITSM based on list pricing. Confirm rates on the vendor site before buying.
Custom pricing — contact sales for a quote.
BMC Helix ITSM pricing compared
| Metric | BMC Helix ITSM | ServiceNow | Ivanti Neurons for ITSM | Freshservice | Jira Service Management |
|---|---|---|---|---|---|
| Starting price | $115.00/user/month | $100.00/user/month | $95.00/user/month | $19.00/user/month | $20.00/user/month |
| Free plan | No | No | No | No | Yes |
| Free trial | No | Yes | No | Yes | Yes |