ServiceNow vs Decodo (Smartproxy)
Compare ServiceNow and Decodo (Smartproxy) on features, pricing, and buyer fit using the same researched criteria.
ServiceNow
Enterprise ITSM / Now Platform — contact sales. 2026 ITSM tiers Foundation / Advanced / Prime with bundled Now Assist; no public list price.
Best for
- • Enterprises standardising ITSM (and often HRSD/CSM) on one platform
- • ITIL-mature shops that need CMDB + change at scale
- • Buyers with budget for implementation partners
Starting from $100.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
ServiceNow is better for
- ✓ Integrations
- ✓ Security & admin
Decodo (Smartproxy) is better for
- ✓ Starting pricing
Choose ServiceNow if: Enterprises standardising ITSM (and often HRSD/CSM) on one platform
Choose Decodo (Smartproxy) if: Teams that knew Smartproxy and need the Decodo-branded same network
Decodo (Smartproxy)
Decodo (formerly Smartproxy) residential proxies — 3GB $11.25/mo ($3.75/GB); PAYG $4/GB; advertised $2/GB at 1000GB. 3-day trial. Slug remains smartproxy.
Best for
- • Teams that knew Smartproxy and need the Decodo-branded same network
- • Buyers who want a published $11.25 residential starter versus Bright Data commits
- • Projects that will validate a 3-day trial before GB scale
Starting from $11.25/user/mo
No free plan
Feature comparison
Grouped feature support from verified product research for ServiceNow and Decodo (Smartproxy).
Capabilities
| Feature | ServiceNow | Decodo (Smartproxy) | Winner |
|---|---|---|---|
| Incident management | Strong | Limited | ServiceNow |
| Change & problem management | Strong | Limited | ServiceNow |
| Service catalog | Strong | Limited | ServiceNow |
| Infrastructure monitoring | Moderate | Limited | ServiceNow |
| APM & distributed tracing | Limited | Limited | Tie |
| Log management | Moderate | Limited | ServiceNow |
| Source control & repos | Limited | Limited | Tie |
| CI/CD & automation | Moderate | Moderate | Tie |
| Hosting control panel | Limited | Limited | Tie |
| Proxy / web data network | Limited | Strong | Decodo (Smartproxy) |
| ITSM AI assistance | Strong | Limited | ServiceNow |
| Developer AI assistance | Moderate | Moderate | Tie |
| On-call & paging | Strong | Limited | ServiceNow |
| Enterprise security & SSO | Strong | Moderate | ServiceNow |
| Analytics & reporting | Strong | Strong | Tie |
| Managed hosting platform | Not evidenced | Limited | — |
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