OpenPhone vs Cisco Webex
Compare OpenPhone and Cisco Webex on features, pricing, and buyer fit using the same researched criteria.
OpenPhone
Modern SMB shared business phone (also branded Quo) with shared numbers, SMS and Sona AI — Starter from $15/user/month annual.
Best for
- • SMB teams that want a modern shared business number with SMS and AI answering
- • Founders and small sales/support teams who need transparent per-seat pricing without a 3-licence floor
- • Teams standardising on HubSpot/Salesforce once they move to Business
Starting from $15.00/user/mo
No free plan
VS
Our verdict
There is no universal winner between OpenPhone and Cisco Webex. Choose OpenPhone when SMB teams that want a modern shared business number with SMS and AI answering. Choose Cisco Webex when Enterprises standardising on Cisco hybrid-work UC (meetings + Calling + messaging). Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
Cisco Webex is better for
- ✓ Power dialer
- ✓ CRM / CTI integrations
- ✓ Routing & IVR
- ✓ Analytics
Tie
- • Number / country coverage
- • WhatsApp Business
- • AI features
Choose OpenPhone if: SMB teams that want a modern shared business number with SMS and AI answering
Choose Cisco Webex if: Enterprises standardising on Cisco hybrid-work UC (meetings + Calling + messaging)
Cisco Webex
Enterprise UC suite (meetings, messaging, Webex Calling) — Meet/Suite published floors; Calling and Contact Center often quote-layered.
Best for
- • Enterprises standardising on Cisco hybrid-work UC (meetings + Calling + messaging)
- • Organisations already in a Cisco EA that want Calling without a second UCaaS vendor
- • Buyers who need FedRAMP / regulated meeting paths and room-device ecosystems
Starting from $14.50/user/mo
Free plan available
Comparison scorecard
Criterion-by-criterion results for OpenPhone and Cisco Webex. Numeric bars appear only when both products have approved scores.
- Depends
Starting pricing
Published floor price and what that floor actually includes.
OpenPhone researched starting price from $15/mo; Cisco Webex researched starting price from $14.5/mo; a free plan is researched. Better value depends on seat minimums and add-ons.
OpenPhoneDependsCisco WebexDepends - Depends
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Check seat or licence minimums for OpenPhone and Cisco Webex on current vendor packaging — not inferred beyond researched pricing notes.
OpenPhoneDependsCisco WebexDepends - Tie
Number / country coverage
Published local numbers and country coverage.
OpenPhone and Cisco Webex have the same researched availability on cloud phone (OpenPhone: supported; Cisco Webex: supported).
OpenPhoneTieCisco WebexTie - Cisco Webex
Power dialer
Power or parallel dialing for outbound teams.
Cisco Webex leads on power dialer (5/10 vs 6/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
OpenPhoneWeakerCisco WebexStronger - Tie
WhatsApp Business
WhatsApp Business API / BSP capability.
OpenPhone and Cisco Webex have the same researched availability on whatsapp business (OpenPhone: not-supported; Cisco Webex: not-supported).
OpenPhoneTieCisco WebexTie - Cisco Webex
CRM / CTI integrations
CRM click-to-call, logging, and CTI depth.
Cisco Webex leads on crm integrations (8/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
OpenPhoneWeakerCisco WebexStronger - Cisco Webex
Routing & IVR
Call routing, IVR, queues, and skills-based assignment.
Cisco Webex leads on routing (7/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
OpenPhoneWeakerCisco WebexStronger - Cisco Webex
Analytics
Campaign, conversation, or workforce reporting depth.
Cisco Webex leads on analytics (7/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
OpenPhone7/10Cisco Webex8/10 - Tie
AI features
Useful AI for the primary job — not marketing fluff.
OpenPhone and Cisco Webex are close on ai features (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
OpenPhone8/10Cisco Webex8/10
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