OpenPhone vs Twilio
Compare OpenPhone and Twilio on features, pricing, and buyer fit using the same researched criteria.
OpenPhone
Modern SMB shared business phone (also branded Quo) with shared numbers, SMS and Sona AI — Starter from $15/user/month annual.
Best for
- • SMB teams that want a modern shared business number with SMS and AI answering
- • Founders and small sales/support teams who need transparent per-seat pricing without a 3-licence floor
- • Teams standardising on HubSpot/Salesforce once they move to Business
Starting from $15.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
OpenPhone is better for
- ✓ Number / country coverage
- ✓ AI features
Twilio is better for
- ✓ Power dialer
- ✓ WhatsApp Business
- ✓ CRM / CTI integrations
- ✓ Routing & IVR
Tie
- • Analytics
Choose OpenPhone if: SMB teams that want a modern shared business number with SMS and AI answering
Choose Twilio if: Product and engineering teams embedding voice, SMS or WhatsApp into their own apps
Twilio
Programmable voice/SMS/WhatsApp platform (CPaaS) — pay-as-you-go usage; Flex contact center from $150/named user/mo or $1/active user hour.
Best for
- • Product and engineering teams embedding voice, SMS or WhatsApp into their own apps
- • Organisations building a custom contact centre on Flex rather than buying turnkey UCaaS
- • Buyers who need global programmable messaging with usage-based economics
No free plan
OpenPhone vs Twilio pricing
OpenPhone researched starting price from $15/mo. Twilio starting price was not verified in current research — confirm on the vendor pricing page. Affiliate economics excluded.
OpenPhone
From $15.00/user/mo
Twilio
See plans
OpenPhone
Starting from $15.00/user/mo
Free trial available
- Starter$15.00/user/mo
- $15/user/month billed annually ($19 monthly). Shared business number, unlimited US/CA calling & SMS (fair use), voicemail transcripts, Sona AI baseline.
- BusinessPopular$23.00/user/mo
- $23/user/month annual ($33 monthly). Adds phone menus, automatic recording, AI summaries/transcripts on all calls, and deeper HubSpot/Salesforce CRM.
- Scale$35.00/user/mo
- $35/user/month annual ($47 monthly). AI call tags, dedicated onboarding and phone support for larger SMB rollouts.
Twilio
Starting price not evidenced
Free trial available
- Free trial$0.00/user/mo
- Start for free — no credit card required on signup path. Trial/credit packaging; then pay as you go.
- SMS / MMSPopularSee details
- US long-code SMS from $0.0083 per message send or receive (2026-08-17). Carrier fees and destination rates apply. Not a softphone seat.
- Voice APIsSee details
- Voice from ~$0.0085/min to receive and ~$0.014/min to make (hub pricing summary 2026-08-17). Elastic SIP Trunking and Video are separate meters.
- Flex Named User$150.00/user/mo
- $150 per named user/month — Flex cloud contact center seat model. Optional CCaaS build surface; not the scored CPaaS usage floor for phone peers.
- Flex Active User HourSee details
- $1 per active user hour (plus 5,000 free hours trial path for new Flex accounts). Alternative to named seats.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
OpenPhone
$225.00/mo
Verified monthly unit prices · Aug 17, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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