New Relic vs SysAid
Compare New Relic and SysAid on features, pricing, and buyer fit using the same researched criteria.
New Relic
Observability — Free 100 GB ingest + 1 full user; Standard from $10 first full user then $99; data $0.40/GB after 100 GB; Pro $349/full user annual.
Best for
- • Teams that want APM + logs + infra in one ingest bill
- • Orgs that can live with 1–5 Standard full users
- • Buyers comparing usage-based observability to Datadog hosts
Starting from $10.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
New Relic is better for
- ✓ Starting pricing
- ✓ Free plan
Tie
- • Integrations
- • Security & admin
Choose New Relic if: Teams that want APM + logs + infra in one ingest bill
Choose SysAid if: Mid-market IT desks comparing SysAid automation to Freshservice Growth/Pro
SysAid
ITSM / service desk — Professional published ~$89/agent/mo (medium confidence; quote-led page); Enterprise custom min 20 agents; free trial. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • Mid-market IT desks comparing SysAid automation to Freshservice Growth/Pro
- • Buyers who will run a trial and get a live quote rather than trust $89 listings
- • Teams that need 20+ agents and will talk Enterprise anyway
Starting from $89.00/user/mo
No free plan
New Relic vs SysAid pricing
New Relic researched starting price from $10/mo; a free plan is researched. SysAid researched starting price from $89/mo. Affiliate economics excluded.
New Relic
From $10.00/user/mo
SysAid
From $89.00/user/mo
New Relic
Starting from $10.00/user/mo
No free trial evidenced
- Free$0.00/user/mo
- 100 GB ingest/mo and one full platform user — community support.
- Standard (first full user)Popular$10.00/user/mo
- $10 first full platform user; additional Standard full users $99 (max 5).
- Pro (full platform user)$349.00/user/mo
- $349/full user/mo billed annually ($418.80 monthly PAYG).
- EnterpriseCustom
- FedRAMP/HIPAA-oriented Data Plus and custom user rates — contact sales.
SysAid
Starting from $89.00/user/mo
Free trial available
- ProfessionalPopular$89.00/user/mo
- ~$89/agent/mo Professional — medium-confidence listing price; first-party page is quote-led. Confirm live.
- EnterpriseCustom
- Enterprise custom quote — published minimum 20 agents. Not the ~$89 Professional listing.
- 0: Minimum 20 agents
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
New Relic
$150.00/mo
SysAid
$1,335.00/mo
+$1,185.00/mo — SysAid costs more
Verified monthly unit prices · Aug 18, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
Some visit links may be affiliate links — we may earn a commission at no extra cost to you. Comparison outcomes are never based on commission.