ManageEngine ServiceDesk Plus vs TOPdesk
Compare ManageEngine ServiceDesk Plus and TOPdesk on features, pricing, and buyer fit using the same researched criteria.
ManageEngine ServiceDesk Plus
SMB/mid-market ITSM — Cloud Standard from $13/technician/mo; free up to 5 techs Standard; Professional $27; Enterprise $67; 30-day trial. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • SMB/mid-market IT teams that want a published $13/technician ITSM SKU
- • Zoho/ManageEngine-aligned shops that need incidents, changes, and assets without a ServiceNow RFP
- • Buyers who will actually use the 5-tech free Standard path before paid Cloud
Starting from $13.00/user/mo
Free plan available
VS
Our verdict
There is no universal winner between ManageEngine ServiceDesk Plus and TOPdesk. Choose ManageEngine ServiceDesk Plus when SMB/mid-market IT teams that want a published $13/technician ITSM SKU. Choose TOPdesk when IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
ManageEngine ServiceDesk Plus is better for
- ✓ Starting pricing
- ✓ Free plan
Tie
- • Integrations
- • Security & admin
Choose ManageEngine ServiceDesk Plus if: SMB/mid-market IT teams that want a published $13/technician ITSM SKU
Choose TOPdesk if: IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP
TOPdesk
ITSM / service management — Essential £51/agent/mo; Engaged £72; Excellent £101 (GBP). Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP
- • European desks comparing TOPdesk Essential £51 to HaloITSM’s UK calculator
- • Buyers who will model GBP vs Freshservice’s USD $19 Starter before ranking
Starting from $51.00/user/mo
No free plan
ManageEngine ServiceDesk Plus vs TOPdesk pricing
ManageEngine ServiceDesk Plus researched starting price from $13/mo; a free plan is researched. TOPdesk researched starting price from $51/mo. Affiliate economics excluded.
ManageEngine ServiceDesk Plus
From $13.00/user/mo
TOPdesk
From $51.00/user/mo
ManageEngine ServiceDesk Plus
Starting from $13.00/user/mo
Free trial available
- Standard (free up to 5 techs)$0.00/user/mo
- Free Standard path up to 5 technicians — evaluation / tiny IT desks, not unlimited Enterprise.
- 0: Up to 5 technicians
- Cloud StandardPopular$13.00/user/mo
- $13/technician/mo Cloud Standard floor — published SMB ITSM entry. 30-day trial.
- Professional$27.00/user/mo
- $27/technician/mo Professional — broader ITSM/asset depth than Standard.
- Enterprise$67.00/user/mo
- $67/technician/mo Enterprise — highest published Cloud ITSM pack on this ladder.
TOPdesk
Starting from $51.00/user/mo
No free trial evidenced
- EssentialPopular$51.00/user/mo
- £51/agent/mo Essential — GBP first-party floor, not a USD list. No published free plan or self-serve trial.
- Engaged$72.00/user/mo
- £72/agent/mo Engaged (GBP) on the first-party TOPdesk card.
- Excellent$101.00/user/mo
- £101/agent/mo Excellent (GBP) — highest published TOPdesk agent pack.
- Talk to TOPdeskCustom
- Implementation and packaging via TOPdesk — contact, not a self-serve trial tile.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
ManageEngine ServiceDesk Plus
$195.00/mo
TOPdesk
$765.00/mo
+$570.00/mo — TOPdesk costs more
Verified monthly unit prices · Aug 18, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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