LiveChat vs Tidio
Compare LiveChat and Tidio on features, pricing, and buyer fit using the same researched criteria.
LiveChat
Established live chat from Text — Starter $19, Team $49, Business $79, Enterprise $52 per person/mo annual.
Best for
- • Per-person website live chat
- • Text HelpDesk / ChatBot expansion path
Starting from $19.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
LiveChat is better for
- ✓ Ticketing depth
- ✓ Omnichannel inbox
- ✓ SLA & routing
- ✓ Integrations
Tidio is better for
- ✓ Free plan
- ✓ Knowledge base
- ✓ Ecommerce helpdesk
- ✓ AI features
Tie
- • Live chat
Choose LiveChat if: Per-person website live chat
Choose Tidio if: Lyro AI + flows for deflection
Tidio
Live chat and AI messaging — Starter $24.17/mo annual (100 billable convos); Growth from $49.17. Re-homed from CRM to CS live-chat primary.
Best for
- • Lyro AI + flows for deflection
- • Conversation-pack TCO for SMB sites
Starting from $24.17/user/mo
Free plan available
Comparison scorecard
Criterion-by-criterion results for LiveChat and Tidio. Numeric bars appear only when both products have approved scores.
- Depends
Starting pricing
Published floor price and what that floor actually includes.
LiveChat Starter $19 per person/mo annual. Tidio Starter $24.17/mo annual (100 billable conversations) — different units (seats vs conversations).
LiveChatDependsTidioDepends - Tidio
Free plan
Whether a usable free plan is published, and what it gates.
Better for free plan
LiveChatWeakerTidioStronger - Depends
Agent / licence minimum
Per-agent floors, conversation/ticket caps, and small-team billing traps.
LiveChat bills per person from Starter. Tidio Starter is a conversation pack — growing chat volume can exceed per-seat LiveChat before headcount does.
LiveChatDependsTidioDepends - LiveChat
Ticketing depth
Queues, macros, assignment, and ticket workflow depth.
LiveChat is the stronger fit for ticketing depth (5/10 vs 4/10). Scores reflect job-cluster fit from vendor documentation, not a lab test of the UI.
LiveChatStrongerTidioWeaker - Tie
Live chat
Website/in-app messenger, routing, and canned replies.
LiveChat and Tidio are close on live chat (9/10 vs 9/10). Scores reflect job-cluster fit from vendor documentation, not a lab test of the UI.
LiveChatTieTidioTie - Tidio
Knowledge base
Help center, Docs, and customer self-service portals.
Tidio is the stronger fit for knowledge base / self-service (6/10 vs 7/10). Scores reflect job-cluster fit from vendor documentation, not a lab test of the UI.
LiveChatWeakerTidioStronger - LiveChat
Omnichannel inbox
Email, chat, social, and messaging in one agent workspace.
LiveChat is the stronger fit for omnichannel inbox (7/10 vs 6/10). Scores reflect job-cluster fit from vendor documentation, not a lab test of the UI.
LiveChat7/10Tidio6/10 - LiveChat
SLA & routing
SLA policies, skills-based routing, and escalation rules.
LiveChat is the stronger fit for SLA and routing (6/10 vs 5/10). Scores reflect job-cluster fit from vendor documentation, not a lab test of the UI.
LiveChatStrongerTidioWeaker - Tidio
Ecommerce helpdesk
Order, refund, and storefront context in the agent inbox.
Tidio is the stronger fit for ecommerce helpdesk (5/10 vs 6/10). Scores reflect job-cluster fit from vendor documentation, not a lab test of the UI.
LiveChatWeakerTidioStronger - Tidio
AI features
Useful AI for the primary job — not marketing fluff.
Tidio is the stronger fit for AI features (7/10 vs 8/10). Scores reflect job-cluster fit from vendor documentation, not a lab test of the UI.
LiveChat7/10Tidio8/10 - LiveChat
Integrations
Important third-party integrations.
LiveChat is the stronger fit for integrations (8/10 vs 7/10). Scores reflect job-cluster fit from vendor documentation, not a lab test of the UI.
LiveChat8/10Tidio7/10
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