Jira Service Management vs Rootly
Compare Jira Service Management and Rootly on features, pricing, and buyer fit using the same researched criteria.
Jira Service Management
Atlassian ITSM on Jira Cloud — Free ≤3 agents; Standard from $20/agent/mo; Premium ~$51.42/agent/mo; Enterprise contact.
Best for
- • Teams already on Jira Cloud who need a service desk
- • IT/HR/ops request management next to engineering issues
- • Buyers who want a published agent SKU under ServiceNow TCO
Starting from $20.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Jira Service Management is better for
- ✓ Free plan
- ✓ Integrations
- ✓ Security & admin
Choose Jira Service Management if: Teams already on Jira Cloud who need a service desk
Choose Rootly if: Slack-first teams buying incident command at a published $20/user floor
Rootly
Incident response — Incident Response Essentials $20/user/mo; On-Call Essentials $20/user; Enterprise custom. Does not outrank PagerDuty 8.0.
Best for
- • Slack-first teams buying incident command at a published $20/user floor
- • Buyers who will add On-Call Essentials only if they need paging
- • Comparisons versus FireHydrant Pro $25 and incident.io Team $15
Starting from $20.00/user/mo
No free plan
Comparison scorecard
Criterion-by-criterion results for Jira Service Management and Rootly. Numeric bars appear only when both products have approved scores.
- Depends
Starting pricing
Published floor price and what that floor actually includes.
Jira Service Management researched starting price from $20/mo; a free plan is researched; Rootly researched starting price from $20/mo. Better value depends on plan rungs, currency, and add-ons.
Jira Service ManagementDependsRootlyDepends - Jira Service Management
Free plan
Whether a usable free plan is published, and what it gates.
Jira Service Management researches a free plan; Rootly does not research a free plan.
Jira Service ManagementStrongerRootlyWeaker - Depends
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Check seat, agent, or licence minimums for Jira Service Management and Rootly on current vendor packaging.
Jira Service ManagementDependsRootlyDepends - Jira Service Management
Integrations
Important third-party integrations.
Jira Service Management leads on integrations (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Jira Service Management9/10Rootly8/10 - Jira Service Management
Security & admin
Admin controls, access, compliance posture, and security packaging.
Jira Service Management leads on security admin (8/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Jira Service ManagementStrongerRootlyWeaker
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