Jira Service Management vs Rootly
Compare Jira Service Management and Rootly on features, pricing, and buyer fit using the same researched criteria.
Jira Service Management
Atlassian ITSM on Jira Cloud — Free ≤3 agents; Standard from $20/agent/mo; Premium ~$51.42/agent/mo; Enterprise contact.
Best for
- • Teams already on Jira Cloud who need a service desk
- • IT/HR/ops request management next to engineering issues
- • Buyers who want a published agent SKU under ServiceNow TCO
Starting from $20.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Jira Service Management is better for
- ✓ Free plan
- ✓ Integrations
- ✓ Security & admin
Choose Jira Service Management if: Teams already on Jira Cloud who need a service desk
Choose Rootly if: Slack-first teams buying incident command at a published $20/user floor
Rootly
Incident response — Incident Response Essentials $20/user/mo; On-Call Essentials $20/user; Enterprise custom. Does not outrank PagerDuty 8.0.
Best for
- • Slack-first teams buying incident command at a published $20/user floor
- • Buyers who will add On-Call Essentials only if they need paging
- • Comparisons versus FireHydrant Pro $25 and incident.io Team $15
Starting from $20.00/user/mo
No free plan
Jira Service Management vs Rootly pricing
Jira Service Management researched starting price from $20/mo; a free plan is researched. Rootly researched starting price from $20/mo. Affiliate economics excluded.
Jira Service Management
From $20.00/user/mo
Rootly
From $20.00/user/mo
Jira Service Management
Starting from $20.00/user/mo
Free trial available
- Free$0.00/user/mo
- Up to 3 agents — evaluation / tiny IT teams.
- max users: 3
- StandardPopular$20.00/user/mo
- From $20/agent/mo — core ITSM, assets, help center (volume discounts apply).
- Premium$51.42/user/mo
- ~$51.42/agent/mo — advanced incident/problem/change, SLA, higher automation.
- EnterpriseCustom
- Enterprise Cloud — annual quote, Atlassian Guard, scale controls.
Rootly
Starting from $20.00/user/mo
No free trial evidenced
- Incident Response EssentialsPopular$20.00/user/mo
- $20/user/mo Incident Response Essentials — incident command floor. On-call is a separate $20 SKU.
- On-Call Essentials$20.00/user/mo
- $20/user/mo On-Call Essentials — paging sibling SKU, not included in Incident Response Essentials.
- EnterpriseCustom
- Custom governance, scale, and support — contact sales.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
Jira Service Management
$300.00/mo
Rootly
$300.00/mo
Similar estimated cost
Verified monthly unit prices · Aug 18, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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