Ivanti Neurons for ITSM vs Sentry
Compare Ivanti Neurons for ITSM and Sentry on features, pricing, and buyer fit using the same researched criteria.
Ivanti Neurons for ITSM
Enterprise ITSM (Ivanti Neurons / Service Manager) — contact sales. No public list. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
- • RFP buyers comparing Ivanti to ServiceNow and BMC Helix
- • Desks that will not self-serve a $19 Freshservice Starter
Starting from $95.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Ivanti Neurons for ITSM is better for
- ✓ Security & admin
Sentry is better for
- ✓ Starting pricing
- ✓ Free plan
Tie
- • Integrations
Choose Ivanti Neurons for ITSM if: Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
Choose Sentry if: Application teams whose primary observability job is errors, traces, and replays
Sentry
Application error monitoring, tracing, and replays — Developer Free; Team $26/mo annual with default prepaid; Business $80/mo. Not a Datadog infra replacement.
Best for
- • Application teams whose primary observability job is errors, traces, and replays
- • Developers who want a free 5k-error path before Team $26
- • Buyers comparing a specialist to Datadog/Splunk host suites
Starting from $26.00/user/mo
Free plan available
Ivanti Neurons for ITSM vs Sentry at a glance
Criterion-level leaders from verified research.
Scorecard preview
Criterion leaders based on verified research — open the Scorecard tab for evidence detail.
- Starting pricingSentry
Ivanti Neurons for ITSM
Sentry
- Free planSentry
Ivanti Neurons for ITSM
Sentry
- User / licence minimumDepends
Ivanti Neurons for ITSM
Sentry
- IntegrationsTie
Ivanti Neurons for ITSM
Sentry
- Security & adminIvanti Neurons for ITSM
Ivanti Neurons for ITSM
Sentry
Which It Development is better for you?
Quick picks based on fit — not a universal ranking.
- → Ivanti Neurons for ITSM
Best for security & admin
Ivanti Neurons for ITSM leads on security admin (9/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
- → Sentry
Best for starting pricing
Sentry publishes a lower researched starting floor ($26/mo vs $95/mo for Ivanti Neurons for ITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.
- → Sentry
Best for free plan
Ivanti Neurons for ITSM does not research a free plan; Sentry researches a free plan.
The biggest differences
Where the products diverge most clearly on verified criteria.
Starting pricing
Sentry winsIvanti Neurons for ITSM
Trails Sentry on this criterion
Sentry
Sentry publishes a lower researched starting floor ($26/mo vs $95/mo for Ivanti Neurons for ITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.
Free plan
Sentry winsIvanti Neurons for ITSM
Trails Sentry on this criterion
Sentry
Ivanti Neurons for ITSM does not research a free plan; Sentry researches a free plan.
Security & admin
Ivanti Neurons for ITSM winsIvanti Neurons for ITSM
Ivanti Neurons for ITSM leads on security admin (9/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Sentry
Trails Ivanti Neurons for ITSM on this criterion
Which should you choose?
Choose Ivanti Neurons for ITSM if
- Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
- RFP buyers comparing Ivanti to ServiceNow and BMC Helix
- Desks that will not self-serve a $19 Freshservice Starter
Choose Sentry if
- Application teams whose primary observability job is errors, traces, and replays
- Developers who want a free 5k-error path before Team $26
- Buyers comparing a specialist to Datadog/Splunk host suites
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Alternatives to consider
ServiceNow
Enterprise ITSM / Now Platform — contact sales. 2026 ITSM tiers Foundation / Advanced / Prime with bundled Now Assist; no public list price.
BMC Helix ITSM
Enterprise ITSM (Helix / Remedy lineage) — no BMC.com list; AppExchange signal ~$114.75/named user/mo. Always RFP. Does not outrank ServiceNow 8.7.
Datadog
Observability suite — infrastructure, APM, logs, and security signals with consumption/host pricing; Infrastructure Pro from $15/host/mo annual.
Splunk Observability Cloud
Splunk Observability Cloud — Infrastructure Monitoring from $15/host/mo annual; App & Infra $60/host; End-to-End $75/host; free up to 15 hosts. Not Splunk Platform/SIEM ingest.
How we compare
A short look at the comparison process. Full methodology
1
Collect
Collect official product information, pricing, and product evidence.
2
Normalize
Map evidence to the same category evaluation criteria for both products.
3
Compare
Evaluate both products against identical criteria — ties and depends are allowed.
4
Explain
Show why each product wins, loses, or ties, with evidence behind the outcome.
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