Ivanti Neurons for ITSM vs Jira Service Management
Compare Ivanti Neurons for ITSM and Jira Service Management on features, pricing, and buyer fit using the same researched criteria.
Ivanti Neurons for ITSM
Enterprise ITSM (Ivanti Neurons / Service Manager) — contact sales. No public list. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
- • RFP buyers comparing Ivanti to ServiceNow and BMC Helix
- • Desks that will not self-serve a $19 Freshservice Starter
Starting from $95.00/user/mo
No free plan
VS
Our verdict
There is no universal winner between Ivanti Neurons for ITSM and Jira Service Management. Choose Ivanti Neurons for ITSM when Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well. Choose Jira Service Management when Teams already on Jira Cloud who need a service desk. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
Ivanti Neurons for ITSM is better for
- ✓ Security & admin
Jira Service Management is better for
- ✓ Starting pricing
- ✓ Free plan
- ✓ Integrations
Choose Ivanti Neurons for ITSM if: Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
Choose Jira Service Management if: Teams already on Jira Cloud who need a service desk
Jira Service Management
Atlassian ITSM on Jira Cloud — Free ≤3 agents; Standard from $20/agent/mo; Premium ~$51.42/agent/mo; Enterprise contact.
Best for
- • Teams already on Jira Cloud who need a service desk
- • IT/HR/ops request management next to engineering issues
- • Buyers who want a published agent SKU under ServiceNow TCO
Starting from $20.00/user/mo
Free plan available
Feature comparison
Grouped feature support from verified product research for Ivanti Neurons for ITSM and Jira Service Management.
Capabilities
| Feature | Ivanti Neurons for ITSM | Jira Service Management | Winner |
|---|---|---|---|
| Incident management | Strong | Strong | Tie |
| Change & problem management | Strong | Strong | Tie |
| Service catalog | Strong | Strong | Tie |
| Infrastructure monitoring | Moderate | Moderate | Tie |
| APM & distributed tracing | Limited | Limited | Tie |
| Log management | Moderate | Moderate | Tie |
| Source control & repos | Limited | Limited | Tie |
| CI/CD & automation | Moderate | Moderate | Tie |
| Hosting control panel | Limited | Limited | Tie |
| Managed hosting platform | Limited | Not evidenced | — |
| Cloud PaaS / app platform | Limited | Not evidenced | — |
| Proxy / web data network | Limited | Limited | Tie |
| ITSM AI assistance | Strong | Strong | Tie |
| Developer AI assistance | Limited | Moderate | Jira Service Management |
| On-call & paging | Strong | Strong | Tie |
| Enterprise security & SSO | Strong | Strong | Tie |
| Analytics & reporting | Strong | Strong | Tie |
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