SoftwareGlimpse

SolarWinds Incident Response vs incident.io

Same-cluster peer comparison. Overall: SolarWinds Incident Response 7.7 vs incident.io 7.8. Compare published pricing, ITSM, observability, source control, hosting, web data, security, and integrations.

Independently recommendedLast updated Aug 18, 20267 evidence sources3 screenshotsHow we compare
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SolarWinds Incident Response logo

SolarWinds Incident Response

7.7/10

SolarWinds Incident Response (formerly Squadcast) — Pro $15/user/mo annual; Premium $24/user/mo annual; Enterprise contact; 14-day trial. Slug remains squadcast. Does not outrank PagerDuty 8.0.

Best for

  • • SolarWinds Incident Response primary-job workflows

Starting from $15.00/user/mo

No free plan

Visit SolarWinds Incident Response
Read review

VS

Our verdict

Our verdict

No universal winner

Same-cluster peer comparison. Overall: SolarWinds Incident Response 7.7 vs incident.io 7.8.

SolarWinds Incident Response is better for

  • ✓ ITSM depth
  • ✓ Source control depth
  • ✓ Hosting panel depth
  • ✓ Web data / proxy depth

incident.io is better for

  • ✓ Free plan

Tie

  • • Observability depth
  • • Security & admin
  • • Integrations

Choose SolarWinds Incident Response if: SolarWinds Incident Response primary-job workflows

Choose incident.io if: incident.io primary-job workflows

See detailed comparison ↓
incident.io logo

incident.io

7.8/10

Incident response — Basic Free; Team $15/user/mo annual ($19 monthly); Pro $25/user; on-call add-on +$10–$20/user. Does not outrank PagerDuty 8.0.

Best for

  • • incident.io primary-job workflows

Starting from $15.00/user/mo

Free plan available

Visit incident.io
Read review

Comparison scorecard

Criterion-by-criterion results for SolarWinds Incident Response and incident.io. Numeric bars appear only when both products have approved scores.

  • Starting pricing

    Published floor price and what that floor actually includes.

    Depends

    Starting floors: SolarWinds Incident Response ~$15 vs incident.io ~$15 — confirm live packaging (workspace/credits vs dyno always-on vs managed-WP vs per-user on-call math differ).

    SolarWinds Incident ResponseDepends
    incident.ioDepends

  • Free plan

    Whether a usable free plan is published, and what it gates.

    incident.io

    Better for free plan

    SolarWinds Incident ResponseWeaker
    incident.ioStronger

  • User / licence minimum

    Seat floors, per-employee minimums, and small-team pricing traps.

    Depends

    Check annual vs monthly billing, add-ons, Eco sleep vs always-on, Pro workspace vs dyno ladders, and whether the SKU is cloud PaaS, managed WordPress, or incident-oncall.

    SolarWinds Incident ResponseDepends
    incident.ioDepends

  • ITSM depth

    Service desk, ITSM workflows, CMDB, and employee request handling.

    SolarWinds Incident Response

    SolarWinds Incident Response leads on ITSM depth (9/10 vs 8/10). Landscape or cluster fit from vendor documentation.

    SolarWinds Incident ResponseStronger
    incident.ioWeaker

  • Observability depth

    Infrastructure monitoring, APM, logs, traces, and alerting depth.

    Tie

    SolarWinds Incident Response and incident.io are close on observability depth (8/10 vs 8/10). Landscape or cluster fit from vendor documentation.

    SolarWinds Incident ResponseTie
    incident.ioTie

  • Source control depth

    Git hosting, PRs, CI/CD, and developer collaboration depth.

    SolarWinds Incident Response

    SolarWinds Incident Response leads on source control depth (9/10 vs 8/10). Landscape or cluster fit from vendor documentation.

    SolarWinds Incident ResponseStronger
    incident.ioWeaker

  • Hosting panel depth

    Server/hosting control panels, managed WordPress, and site operations.

    SolarWinds Incident Response

    SolarWinds Incident Response leads on hosting panel depth (9/10 vs 8/10). Landscape or cluster fit from vendor documentation.

    SolarWinds Incident ResponseStronger
    incident.ioWeaker

  • Web data / proxy depth

    Proxy networks, scrapers, and web data collection depth.

    SolarWinds Incident Response

    SolarWinds Incident Response leads on web data / proxy depth (9/10 vs 8/10). Landscape or cluster fit from vendor documentation.

    SolarWinds Incident ResponseStronger
    incident.ioWeaker

  • Security & admin

    Admin controls, access, compliance posture, and security packaging.

    Tie

    SolarWinds Incident Response and incident.io are close on security & admin (7/10 vs 7/10). Landscape or cluster fit from vendor documentation.

    SolarWinds Incident ResponseTie
    incident.ioTie

  • Integrations

    Important third-party integrations.

    Tie

    SolarWinds Incident Response and incident.io are close on integrations (8/10 vs 8/10). Landscape or cluster fit from vendor documentation.

    SolarWinds Incident Response8/10
    incident.io8/10

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Methodology disclosure: scores and recommendations follow SoftwareGlimpse evaluation criteria (version 1.0.0). Affiliate relationships do not determine rankings.

How we recommend: product claims are tied to recorded research where available.

AI-assisted disclosure: drafts may be AI-assisted from approved facts and assessments. Humans approve publishable editorial judgments. AI does not invent live prices or claim hands-on testing.