SoftwareGlimpse

incident.io vs New Relic

Compare incident.io and New Relic on features, pricing, and buyer fit using the same researched criteria.

Independently recommendedLast updated Aug 18, 20266 evidence sources6 screenshotsHow we compare

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incident.io

7.8/10

Incident response — Basic Free; Team $15/user/mo annual ($19 monthly); Pro $25/user; on-call add-on +$10–$20/user. Does not outrank PagerDuty 8.0.

Best for

• Teams that want incident command in Slack more than a paging-first ops cloud
• Buyers who will add on-call only if needed
• Product-led incident response versus PagerDuty Professional seats

Starting from $15.00/user/mo

Free plan available

Visit incident.io

VS

Our verdict

No universal winner

No universal winner. Choose based on which criteria matter most for your team.

New Relic is better for

✓ Starting pricing
✓ Security & admin

Tie

• Free plan
• Integrations

Choose incident.io if: Teams that want incident command in Slack more than a paging-first ops cloud

Choose New Relic if: Teams that want APM + logs + infra in one ingest bill

See detailed comparison ↓

New Relic

8/10

Observability — Free 100 GB ingest + 1 full user; Standard from $10 first full user then $99; data $0.40/GB after 100 GB; Pro $349/full user annual.

Best for

• Teams that want APM + logs + infra in one ingest bill
• Orgs that can live with 1–5 Standard full users
• Buyers comparing usage-based observability to Datadog hosts

Starting from $10.00/user/mo

Free plan available

Visit New Relic

Comparison scorecard

Criterion-by-criterion results for incident.io and New Relic. Numeric bars appear only when both products have approved scores.

Starting pricing
Published floor price and what that floor actually includes.
New Relic
New Relic publishes a lower researched starting floor ($10/mo vs $15/mo for incident.io). Confirm currency, renewals, and add-ons — not a total TCO winner.
incident.ioWeaker
New RelicStronger
Free plan
Whether a usable free plan is published, and what it gates.
Tie
incident.io researches a free plan; New Relic researches a free plan.
incident.ioTie
New RelicTie
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Depends
Check seat, agent, or licence minimums for incident.io and New Relic on current vendor packaging.
incident.ioDepends
New RelicDepends
Integrations
Important third-party integrations.
Tie
incident.io and New Relic are close on integrations (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
incident.io8/10
New Relic8/10
Security & admin
Admin controls, access, compliance posture, and security packaging.
New Relic
New Relic leads on security admin (7/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
incident.ioWeaker
New RelicStronger

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