incident.io vs New Relic
Compare incident.io and New Relic on features, pricing, and buyer fit using the same researched criteria.
incident.io
Incident response — Basic Free; Team $15/user/mo annual ($19 monthly); Pro $25/user; on-call add-on +$10–$20/user. Does not outrank PagerDuty 8.0.
Best for
- • Teams that want incident command in Slack more than a paging-first ops cloud
- • Buyers who will add on-call only if needed
- • Product-led incident response versus PagerDuty Professional seats
Starting from $15.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
New Relic is better for
- ✓ Starting pricing
- ✓ Security & admin
Tie
- • Free plan
- • Integrations
Choose incident.io if: Teams that want incident command in Slack more than a paging-first ops cloud
Choose New Relic if: Teams that want APM + logs + infra in one ingest bill
New Relic
Observability — Free 100 GB ingest + 1 full user; Standard from $10 first full user then $99; data $0.40/GB after 100 GB; Pro $349/full user annual.
Best for
- • Teams that want APM + logs + infra in one ingest bill
- • Orgs that can live with 1–5 Standard full users
- • Buyers comparing usage-based observability to Datadog hosts
Starting from $10.00/user/mo
Free plan available
incident.io vs New Relic pricing
incident.io researched starting price from $15/mo; a free plan is researched. New Relic researched starting price from $10/mo; a free plan is researched. Affiliate economics excluded.
incident.io
From $15.00/user/mo
New Relic
From $10.00/user/mo
incident.io
Starting from $15.00/user/mo
No free trial evidenced
- Basic$0.00/user/mo
- Free Basic — core incident response for small teams.
- TeamPopular$15.00/user/mo
- $15/user/mo billed annually ($19 monthly) — incident response team floor. On-call is a separate add-on.
- Pro$25.00/user/mo
- $25/user/mo — higher incident-response depth. Confirm live interval.
- EnterpriseCustom
- Custom governance, scale, and support — contact sales.
New Relic
Starting from $10.00/user/mo
No free trial evidenced
- Free$0.00/user/mo
- 100 GB ingest/mo and one full platform user — community support.
- Standard (first full user)Popular$10.00/user/mo
- $10 first full platform user; additional Standard full users $99 (max 5).
- Pro (full platform user)$349.00/user/mo
- $349/full user/mo billed annually ($418.80 monthly PAYG).
- EnterpriseCustom
- FedRAMP/HIPAA-oriented Data Plus and custom user rates — contact sales.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
incident.io
$225.00/mo
New Relic
$150.00/mo
+$75.00/mo — incident.io costs more
Verified monthly unit prices · Aug 18, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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