HaloITSM vs TOPdesk
Compare HaloITSM and TOPdesk on features, pricing, and buyer fit using the same researched criteria.
HaloITSM
All-in-one ITSM — first-party UK calculator ~£66/agent/mo annual; onboarding packages extra. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders
- • UK/GBP buyers who will model £66 annual plus onboarding
- • Desks comparing HaloITSM to SysAid quotes and ManageEngine $13 Standard
Starting from $66.00/user/mo
No free plan
VS
Our verdict
There is no universal winner between HaloITSM and TOPdesk. Choose HaloITSM when IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders. Choose TOPdesk when IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
TOPdesk is better for
- ✓ Starting pricing
Tie
- • Integrations
- • Security & admin
Choose HaloITSM if: IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders
Choose TOPdesk if: IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP
TOPdesk
ITSM / service management — Essential £51/agent/mo; Engaged £72; Excellent £101 (GBP). Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP
- • European desks comparing TOPdesk Essential £51 to HaloITSM’s UK calculator
- • Buyers who will model GBP vs Freshservice’s USD $19 Starter before ranking
Starting from $51.00/user/mo
No free plan
Comparison scorecard
Criterion-by-criterion results for HaloITSM and TOPdesk. Numeric bars appear only when both products have approved scores.
- TOPdesk
Starting pricing
Published floor price and what that floor actually includes.
TOPdesk publishes a lower researched starting floor ($51/mo vs $66/mo for HaloITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.
HaloITSMWeakerTOPdeskStronger - Depends
Free plan
Whether a usable free plan is published, and what it gates.
HaloITSM does not research a free plan; TOPdesk does not research a free plan.
HaloITSMDependsTOPdeskDepends - Depends
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Check seat, agent, or licence minimums for HaloITSM and TOPdesk on current vendor packaging.
HaloITSMDependsTOPdeskDepends - Tie
Integrations
Important third-party integrations.
HaloITSM and TOPdesk are close on integrations (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
HaloITSM8/10TOPdesk8/10 - Tie
Security & admin
Admin controls, access, compliance posture, and security packaging.
HaloITSM and TOPdesk are close on security admin (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
HaloITSMTieTOPdeskTie
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