HaloITSM vs New Relic
Compare HaloITSM and New Relic on features, pricing, and buyer fit using the same researched criteria.
HaloITSM
All-in-one ITSM — first-party UK calculator ~£66/agent/mo annual; onboarding packages extra. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders
- • UK/GBP buyers who will model £66 annual plus onboarding
- • Desks comparing HaloITSM to SysAid quotes and ManageEngine $13 Standard
Starting from $66.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
New Relic is better for
- ✓ Starting pricing
- ✓ Free plan
Tie
- • Integrations
- • Security & admin
Choose HaloITSM if: IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders
Choose New Relic if: Teams that want APM + logs + infra in one ingest bill
New Relic
Observability — Free 100 GB ingest + 1 full user; Standard from $10 first full user then $99; data $0.40/GB after 100 GB; Pro $349/full user annual.
Best for
- • Teams that want APM + logs + infra in one ingest bill
- • Orgs that can live with 1–5 Standard full users
- • Buyers comparing usage-based observability to Datadog hosts
Starting from $10.00/user/mo
Free plan available
Comparison scorecard
Criterion-by-criterion results for HaloITSM and New Relic. Numeric bars appear only when both products have approved scores.
- New Relic
Starting pricing
Published floor price and what that floor actually includes.
New Relic publishes a lower researched starting floor ($10/mo vs $66/mo for HaloITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.
HaloITSMWeakerNew RelicStronger - New Relic
Free plan
Whether a usable free plan is published, and what it gates.
HaloITSM does not research a free plan; New Relic researches a free plan.
HaloITSMWeakerNew RelicStronger - Depends
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Check seat, agent, or licence minimums for HaloITSM and New Relic on current vendor packaging.
HaloITSMDependsNew RelicDepends - Tie
Integrations
Important third-party integrations.
HaloITSM and New Relic are close on integrations (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
HaloITSM8/10New Relic8/10 - Tie
Security & admin
Admin controls, access, compliance posture, and security packaging.
HaloITSM and New Relic are close on security admin (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
HaloITSMTieNew RelicTie
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