HaloITSM vs incident.io
Compare HaloITSM and incident.io on features, pricing, and buyer fit using the same researched criteria.
HaloITSM
All-in-one ITSM — first-party UK calculator ~£66/agent/mo annual; onboarding packages extra. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders
- • UK/GBP buyers who will model £66 annual plus onboarding
- • Desks comparing HaloITSM to SysAid quotes and ManageEngine $13 Standard
Starting from $66.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
HaloITSM is better for
- ✓ Security & admin
incident.io is better for
- ✓ Starting pricing
- ✓ Free plan
Tie
- • Integrations
Choose HaloITSM if: IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders
Choose incident.io if: Teams that want incident command in Slack more than a paging-first ops cloud
incident.io
Incident response — Basic Free; Team $15/user/mo annual ($19 monthly); Pro $25/user; on-call add-on +$10–$20/user. Does not outrank PagerDuty 8.0.
Best for
- • Teams that want incident command in Slack more than a paging-first ops cloud
- • Buyers who will add on-call only if needed
- • Product-led incident response versus PagerDuty Professional seats
Starting from $15.00/user/mo
Free plan available
Comparison scorecard
Criterion-by-criterion results for HaloITSM and incident.io. Numeric bars appear only when both products have approved scores.
- incident.io
Starting pricing
Published floor price and what that floor actually includes.
incident.io publishes a lower researched starting floor ($15/mo vs $66/mo for HaloITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.
HaloITSMWeakerincident.ioStronger - incident.io
Free plan
Whether a usable free plan is published, and what it gates.
HaloITSM does not research a free plan; incident.io researches a free plan.
HaloITSMWeakerincident.ioStronger - Depends
User / licence minimum
Seat floors, per-employee minimums, and small-team pricing traps.
Check seat, agent, or licence minimums for HaloITSM and incident.io on current vendor packaging.
HaloITSMDependsincident.ioDepends - Tie
Integrations
Important third-party integrations.
HaloITSM and incident.io are close on integrations (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
HaloITSM8/10incident.io8/10 - HaloITSM
Security & admin
Admin controls, access, compliance posture, and security packaging.
HaloITSM leads on security admin (8/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
HaloITSMStrongerincident.ioWeaker
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