HaloITSM vs incident.io
Compare HaloITSM and incident.io on features, pricing, and buyer fit using the same researched criteria.
HaloITSM
All-in-one ITSM — first-party UK calculator ~£66/agent/mo annual; onboarding packages extra. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders
- • UK/GBP buyers who will model £66 annual plus onboarding
- • Desks comparing HaloITSM to SysAid quotes and ManageEngine $13 Standard
Starting from $66.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
HaloITSM is better for
- ✓ Security & admin
incident.io is better for
- ✓ Starting pricing
- ✓ Free plan
Tie
- • Integrations
Choose HaloITSM if: IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders
Choose incident.io if: Teams that want incident command in Slack more than a paging-first ops cloud
incident.io
Incident response — Basic Free; Team $15/user/mo annual ($19 monthly); Pro $25/user; on-call add-on +$10–$20/user. Does not outrank PagerDuty 8.0.
Best for
- • Teams that want incident command in Slack more than a paging-first ops cloud
- • Buyers who will add on-call only if needed
- • Product-led incident response versus PagerDuty Professional seats
Starting from $15.00/user/mo
Free plan available
HaloITSM vs incident.io pricing
HaloITSM researched starting price from $66/mo. incident.io researched starting price from $15/mo; a free plan is researched. Affiliate economics excluded.
HaloITSM
From $66.00/user/mo
incident.io
From $15.00/user/mo
HaloITSM
Starting from $66.00/user/mo
No free trial evidenced
- All-in-one (per agent)Popular$66.00/user/mo
- ~£66/agent/mo billed annually on the first-party UK calculator — GBP, not USD. Onboarding packages are extra.
- Onboarding packagesCustom
- Implementation / onboarding packages sold separately — not included in the £66 agent floor.
incident.io
Starting from $15.00/user/mo
No free trial evidenced
- Basic$0.00/user/mo
- Free Basic — core incident response for small teams.
- TeamPopular$15.00/user/mo
- $15/user/mo billed annually ($19 monthly) — incident response team floor. On-call is a separate add-on.
- Pro$25.00/user/mo
- $25/user/mo — higher incident-response depth. Confirm live interval.
- EnterpriseCustom
- Custom governance, scale, and support — contact sales.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
HaloITSM
$990.00/mo
incident.io
$225.00/mo
+$765.00/mo — HaloITSM costs more
Verified monthly unit prices · Aug 18, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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