Grafana Cloud vs HaloITSM
Compare Grafana Cloud and HaloITSM on features, pricing, and buyer fit using the same researched criteria.
Grafana Cloud
Managed Grafana observability — Free 10k series / 50 GB logs; Pro from $19/mo platform fee + usage ($6.50/1k series, $8/user).
Best for
- • Teams already fluent in Grafana/Prometheus
- • Startups that fit in the Free telemetry caps
- • Platform teams that want Mimir/Loki without operating it
Starting from $19.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Grafana Cloud is better for
- ✓ Starting pricing
- ✓ Free plan
HaloITSM is better for
- ✓ Security & admin
Tie
- • Integrations
Choose Grafana Cloud if: Teams already fluent in Grafana/Prometheus
Choose HaloITSM if: IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders
HaloITSM
All-in-one ITSM — first-party UK calculator ~£66/agent/mo annual; onboarding packages extra. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders
- • UK/GBP buyers who will model £66 annual plus onboarding
- • Desks comparing HaloITSM to SysAid quotes and ManageEngine $13 Standard
Starting from $66.00/user/mo
No free plan
Grafana Cloud vs HaloITSM pricing
Grafana Cloud researched starting price from $19/mo; a free plan is researched. HaloITSM researched starting price from $66/mo. Affiliate economics excluded.
Grafana Cloud
From $19.00/user/mo
HaloITSM
From $66.00/user/mo
Grafana Cloud
Starting from $19.00/user/mo
No free trial evidenced
- Free$0.00/user/mo
- 10k series, 50 GB logs/traces/profiles, 3 users, 14-day retention.
- Pro (platform fee)Popular$19.00/mo
- $19/mo platform fee plus usage above Free allowances.
- EnterpriseCustom
- Spend commit, SSO/audit, premium support — contact Grafana Labs.
HaloITSM
Starting from $66.00/user/mo
No free trial evidenced
- All-in-one (per agent)Popular$66.00/user/mo
- ~£66/agent/mo billed annually on the first-party UK calculator — GBP, not USD. Onboarding packages are extra.
- Onboarding packagesCustom
- Implementation / onboarding packages sold separately — not included in the £66 agent floor.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
Grafana Cloud
$285.00/mo
HaloITSM
$990.00/mo
+$705.00/mo — HaloITSM costs more
Verified monthly unit prices · Aug 18, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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