Grafana Cloud vs HaloITSM
Compare Grafana Cloud and HaloITSM on features, pricing, and buyer fit using the same researched criteria.
Grafana Cloud
Managed Grafana observability — Free 10k series / 50 GB logs; Pro from $19/mo platform fee + usage ($6.50/1k series, $8/user).
Best for
- • Teams already fluent in Grafana/Prometheus
- • Startups that fit in the Free telemetry caps
- • Platform teams that want Mimir/Loki without operating it
Starting from $19.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Grafana Cloud is better for
- ✓ Starting pricing
- ✓ Free plan
HaloITSM is better for
- ✓ Security & admin
Tie
- • Integrations
Choose Grafana Cloud if: Teams already fluent in Grafana/Prometheus
Choose HaloITSM if: IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders
HaloITSM
All-in-one ITSM — first-party UK calculator ~£66/agent/mo annual; onboarding packages extra. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders
- • UK/GBP buyers who will model £66 annual plus onboarding
- • Desks comparing HaloITSM to SysAid quotes and ManageEngine $13 Standard
Starting from $66.00/user/mo
No free plan
Feature comparison
Grouped feature support from verified product research for Grafana Cloud and HaloITSM.
Capabilities
| Feature | Grafana Cloud | HaloITSM | Winner |
|---|---|---|---|
| Incident management | Moderate | Strong | HaloITSM |
| Change & problem management | Limited | Strong | HaloITSM |
| Service catalog | Limited | Strong | HaloITSM |
| Infrastructure monitoring | Strong | Moderate | Grafana Cloud |
| APM & distributed tracing | Strong | Limited | Grafana Cloud |
| Log management | Strong | Moderate | Grafana Cloud |
| Source control & repos | Limited | Limited | Tie |
| CI/CD & automation | Moderate | Moderate | Tie |
| Hosting control panel | Limited | Limited | Tie |
| Proxy / web data network | Limited | Limited | Tie |
| ITSM AI assistance | Moderate | Moderate | Tie |
| Developer AI assistance | Moderate | Limited | Grafana Cloud |
| On-call & paging | Moderate | Strong | HaloITSM |
| Enterprise security & SSO | Moderate | Strong | HaloITSM |
| Analytics & reporting | Strong | Strong | Tie |
| Managed hosting platform | Not evidenced | Limited | — |
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