SoftwareGlimpse

Gorgias vs Zendesk Suite

Compare Gorgias and Zendesk Suite on features, pricing, and buyer fit using the same researched criteria.

Independently recommendedLast updated Aug 18, 20264 evidence sources2 screenshotsHow we compare
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Gorgias logo

Gorgias

7.7/10

Ecommerce helpdesk with ticket-based pricing — Starter $40/mo (50 tickets); Basic $77/mo annual ($90 monthly).

Best for

  • • Shopify and DTC brands needing order-aware support in one inbox
  • • Ecommerce teams where ticket+AI pricing beats per-agent seat math
  • • Support leaders who want refund/edit-order workflows native to storefronts

Starting from $40.00/user/mo

No free plan

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VS

Our verdict

Our verdict

No universal winner

No universal winner. Choose based on which criteria matter most for your team.

Gorgias is better for

  • ✓ Ecommerce helpdesk

Zendesk Suite is better for

  • ✓ Knowledge base

Tie

  • • Ticketing depth
  • • Live chat
  • • Omnichannel inbox

Choose Gorgias if: Shopify and DTC brands needing order-aware support in one inbox

Choose Zendesk Suite if: Mid-market and enterprise teams needing omnichannel helpdesk at scale

See detailed comparison ↓
Zendesk Suite logo

Zendesk Suite

8.2/10

Enterprise helpdesk and Suite omnichannel — Support Team from $19/agent/mo annual; Suite Team $55, Suite Pro $115.

Best for

  • • Mid-market and enterprise teams needing omnichannel helpdesk at scale
  • • Organizations with messaging, voice, and AI agent requirements
  • • Buyers who can justify Suite Team/Pro pricing for depth

Starting from $19.00/user/mo

No free plan

Visit Zendesk Suite
Read review

Comparison scorecard

Criterion-by-criterion results for Gorgias and Zendesk Suite. Numeric bars appear only when both products have approved scores.

  • Starting pricing

    Published floor price and what that floor actually includes.

    Depends

    Gorgias researched starting price from $40/mo; Zendesk Suite researched starting price from $19/mo. Better value depends on plan rungs and add-ons.

    GorgiasDepends
    Zendesk SuiteDepends

  • Free plan

    Whether a usable free plan is published, and what it gates.

    Depends

    Gorgias does not research a free plan; Zendesk Suite does not research a free plan.

    GorgiasDepends
    Zendesk SuiteDepends

  • Agent / licence minimum

    Per-agent floors, conversation/ticket caps, and small-team billing traps.

    Depends

    Check agent minimum for Gorgias and Zendesk Suite on current vendor packaging.

    GorgiasDepends
    Zendesk SuiteDepends

  • Ticketing depth

    Queues, macros, assignment, and ticket workflow depth.

    Tie

    Gorgias and Zendesk Suite have the same researched availability on ticketing (Gorgias: supported; Zendesk Suite: supported); macros automation (Gorgias: supported; Zendesk Suite: supported).

    GorgiasTie
    Zendesk SuiteTie

  • Live chat

    Website/in-app messenger, routing, and canned replies.

    Tie

    Gorgias and Zendesk Suite have the same researched availability on live chat (Gorgias: supported; Zendesk Suite: supported); shared inbox (Gorgias: supported; Zendesk Suite: supported).

    GorgiasTie
    Zendesk SuiteTie

  • Knowledge base

    Help center, Docs, and customer self-service portals.

    Zendesk Suite

    Stronger self service portal availability

    GorgiasWeaker
    Zendesk SuiteStronger

  • Omnichannel inbox

    Email, chat, social, and messaging in one agent workspace.

    Tie

    Gorgias and Zendesk Suite have the same researched availability on omnichannel inbox (Gorgias: supported; Zendesk Suite: supported); shared inbox (Gorgias: supported; Zendesk Suite: supported).

    Gorgias7/10
    Zendesk Suite9/10

  • SLA & routing

    SLA policies, skills-based routing, and escalation rules.

    Tie

    Gorgias and Zendesk Suite have the same researched availability on sla routing (Gorgias: supported; Zendesk Suite: supported); ticketing (Gorgias: supported; Zendesk Suite: supported).

    GorgiasTie
    Zendesk SuiteTie

  • Ecommerce helpdesk

    Order, refund, and storefront context in the agent inbox.

    Gorgias

    Stronger ecommerce helpdesk availability

    GorgiasStronger
    Zendesk SuiteWeaker

  • AI features

    Useful AI for the primary job — not marketing fluff.

    Tie

    Gorgias and Zendesk Suite are close on ai features (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

    Gorgias8/10
    Zendesk Suite8/10

  • Integrations

    Important third-party integrations.

    Tie

    Gorgias and Zendesk Suite are close on integrations (9/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

    Gorgias9/10
    Zendesk Suite9/10

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Affiliate disclosure: some links may be affiliate links. We may earn a commission at no extra cost to you. Rankings and scores are never based on commission. Full disclosure

Methodology disclosure: scores and recommendations follow SoftwareGlimpse evaluation criteria (version 1.0.0). Affiliate relationships do not determine rankings.

How we recommend: product claims are tied to recorded research where available.

AI-assisted disclosure: drafts may be AI-assisted from approved facts and assessments. Humans approve publishable editorial judgments. AI does not invent live prices or claim hands-on testing.