Gorgias vs Zendesk Suite
Compare Gorgias and Zendesk Suite on features, pricing, and buyer fit using the same researched criteria.
Gorgias
Ecommerce helpdesk with ticket-based pricing — Starter $40/mo (50 tickets); Basic $77/mo annual ($90 monthly).
Best for
- • Shopify and DTC brands needing order-aware support in one inbox
- • Ecommerce teams where ticket+AI pricing beats per-agent seat math
- • Support leaders who want refund/edit-order workflows native to storefronts
Starting from $40.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Gorgias is better for
- ✓ Ecommerce helpdesk
Zendesk Suite is better for
- ✓ Knowledge base
Tie
- • Ticketing depth
- • Live chat
- • Omnichannel inbox
Choose Gorgias if: Shopify and DTC brands needing order-aware support in one inbox
Choose Zendesk Suite if: Mid-market and enterprise teams needing omnichannel helpdesk at scale
Zendesk Suite
Enterprise helpdesk and Suite omnichannel — Support Team from $19/agent/mo annual; Suite Team $55, Suite Pro $115.
Best for
- • Mid-market and enterprise teams needing omnichannel helpdesk at scale
- • Organizations with messaging, voice, and AI agent requirements
- • Buyers who can justify Suite Team/Pro pricing for depth
Starting from $19.00/user/mo
No free plan
Pros & cons
A balanced look at where each product shines — and where it falls short.
Gorgias
Strengths in greenPros
- Stronger on ecommerce helpdesk
Cons
- Trails on knowledge base
Best for
Shopify and DTC brands needing order-aware support in one inbox
Zendesk Suite
Trade-offs in redPros
- Stronger on knowledge base
Cons
- Trails on ecommerce helpdesk
Best for
Mid-market and enterprise teams needing omnichannel helpdesk at scale
Choose if…
Choose Gorgias if
- Shopify and DTC brands needing order-aware support in one inbox
- Ecommerce teams where ticket+AI pricing beats per-agent seat math
- Support leaders who want refund/edit-order workflows native to storefronts
Choose Zendesk Suite if
- Mid-market and enterprise teams needing omnichannel helpdesk at scale
- Organizations with messaging, voice, and AI agent requirements
- Buyers who can justify Suite Team/Pro pricing for depth
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